Daniela Miguel - Normec Dets And Normec Latis Scientific Email & Phone Number

Oxford And London

London, United Kingdom

England

Ensure volume and revenue targeted at New Business are in line with budgetExecute customer satisfaction plan for new clientsExtensive travel nationally within the UK attending client meetings, conferences and exhibitions.Promote the products via our customer network networking with senior executives and CEOsProduce and deliver presentations to large audiences.Ensure timely delivery of reporting and forecasting Create demand throughout the market place including marketing

Bicester

Key responsibilities Sales of software-as-a-service (SaaS) and related training, consultancy and hardware sales Leading a team of geographically disperse sales consultants, account managers and training and technical support staff. Supporting the US subsidiary with ‘elephant sales’ tendering Liaising with development programmers to improve product functionality and capture customer requirements for future upgrades Cross-selling other group services, up-selling other software products. Managing a reseller network

Key responsibilitiesManage service performance with suppliers identifying opportunities for process/service improvementsReview an agree appropriate service standard ensuring alignment with business needsEnsure FSA regulation with regards to TCF (treating customers fairly) is adhered to.Review management information in order to provide reports to senior management to control risk.

Key responsibilities:To manage and develop the International affiliate network to ensure excellent service and value is delivered to customers whilst maximising long term profitabilityManaging the European Operations Centre responsible for allocating and ensuring service delivery in 35 countriesNegotiating terms and conditions from international suppliers in order to deliver high quality services at budgeted costsResearching chauffeur markets in different countries and appointing new service providersMaximising international revenues by generating inbound business from international suppliersMajor Achievements:Successful set up of brand new department. Process implementation, recruitment of staff and quality monitoring which led to fully operational department in less then 12 monthsRevenue increase by 40% like for like salesImplemented internal quality measurementInfluencing stakeholders in order to obtain sign off to departmental investment

Key responsibilities:Competitor analysis for key global/multi-national customers at negotiation stageDay to day management of global accountsSupport US counterparts in the sales tender process through target-client research on financial and managerial strengths in order to understand customer default risksWork with the Customer Relations department to improve customer complaint process and also advise on and implement more robust solutions if complaint handling does not meet customer's expectations Major Achievements: Joining the company as a graduate trainee, moved out of the program early by request of the Vice President of Sales and Marketing to join his international teamSuccessfully co-managed service expectations of the extremely complex Airbus account worth €25M working directly alongside the International Account Director. Intense customer interaction with Airbus' Travel Management and senior procurement contacts to meet extensive contract requirementsSales Techniques company best practice introduction Change in company-wide policy with regard to customer risk assessment resulting in an annual savings of around £100,000Enhancement of operating standards and data quality of CRM system Chosen to lead the redesign of sales presentations content

Education record

Business And Finance, Business And Finance

Activities and Societies: Elected Business School Representative Business and Finance