Daniela Minotti De Mattos Email & Phone Number

Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

Review and verify international documentation to confirm the authenticity of the documents, using external data sources combined with my bank procedures and processes verification.Lead customer experience calls, claims, internal and external customers analysis daily.Accountable and empowered to solve independently problems and recommend alternatives.Conducts research deeply of the affected client’s relationship with strong customer service orientation Drive client's satisfaction by managing their expectations using the proper resources and channels to present effective solutions to client’s needs.Challenge the status quo; identify, propose, and implement new solutions that will improve client’s experienceProvide customers service orientation in a timely resolution to high profile & sensitive customers.Ensures all cases for the department are worked and resolved within the established Service Level Agreement (SLA) for the respective case typeManage and assess risks properly when business decision needs to be made considering compliance.Able to design, propose, follows up, an implement new initiatives or process improvement opportunities identifiedInteracts and communicates with other IPB US Operating Units to ensure effective and efficient channels of communications are fostered.Manage KPI's and reports to ensure compliance and goals alignments.

Tampa/St. Petersburg, Florida Area

Support LATAM Agency & Trust Operational activities end-to-end, including the process of coordinating with other teams based on a different country to ensure compliance. Perform operational deal implementation and deal termination activities related to the Agency & Trust product in Latin America. Perform payment/transfers for Agency & Trust area complying with A&T agreements signed by the parties. Provide escrow account and investment statements and reports to clients across the Region.Produce local regulatory reports related to Agency & Trust business required by regulators. Support middle office and internal areas related to clients demands or internal process for the region.Provide metrics and controls related to all activities performed as defined by bank policies or internal decision.Ensure integrity of information, tasks and obligations of contracts in the system, to control and monitor to ensure risk management. Utilize Issuer Services Regional System (LATIS) as a tool for a daily basis activities to be performed for all the countries.

Tampa/St. Petersburg, Florida Area

Conducts research thoroughly by reviewing a holistic view of the affected client’s relationship, account notes, operating systems and/or applications.Ensures all cases for the department are worked and resolved within the established Service Level Agreement (SLA) for the respective case type. Ensures 90% of cases assigned are closed/resolved within SLAs. Each case type root cause is properly documented and identified within the case.Participates in the Client Research Complaints Governance reviews when requested. Complies with all IPB US Banking Regulations, Products, and Terms & Conditions.Responsible for communicating with internal and external entities, members of the sales team and other Citi AML monitoring units.Collect and examine financial statements and documents to assist identify unusual transactions.Write and file Suspicious Activity Reports (SARs) and recommend relationship.Provide direction and coach for junior staff members.Support estate department to evaluate documents and properly manage in the process.

São Paulo Area, Brazil

.Managed civil cases, social welfare institution and labor law, with more than 500 cases under direct responsibility.Negotiated all legal services’ contracts.Provided legal counseling to clients, and attended court sessions.Followed up on the administrative and judicial lawsuits, always meeting deadlines .Worked directly in retirement cases between clients and Social Security .Supported regularly the legal activities at the Union of Metal Workers of São Paulo

São Paulo Area, Brazil

.Represented banks in finance process litigations.Analyzed and prepared petitions and legal advice.Consulted with peers on specialized legal issues to verify bases for legal proceedings

São Paulo Area, Brazil

.Coordinated deadlines for 500 processes.Researched doctrine and jurisprudence to support attorneys in preparing litigations.Prepared and reviewed documentation for litigation processes.Supported attorneys in small litigation cases

Regulatory Compliance - Coursera

Master Of Business Administration And Finance - Mba, Management And Finance

Specialization In Civil Law, Civil Law

Specialization in Civil Law

Bachelor'S Degree In Judicial And Social Sciences, Law

Judicial and Social Sciences

Certification, Aml

Paralegal, Legal Studies, General