VIP customer advising B2B clients and fulfilling requests through our platform, email or/and telephone. Handling complex requests and requests from VIP clientsEnsure our clients are receiving the best vehicles, rates, and worldwide service. Deliver the best possible experience for our customers. Thrive at building strong relationships. Provide every time an effortless and unique experience with ROLZO.

Provide excellent customer experience. Focus on helping customers save time and ensuring that things are as convenient and pulsant as possible. Responsible for greeting and welcoming passengers. Point of contact for customers who need assistance or information and comply with their wishes and requirements.Understand and anticipate customer’s needs and provide solutions by suggesting activities, places and amenities to make the most suitable recommendations. Respond to complaints and find the appropriate solution. Ground transportation, catering, hotel accommodations and exclusive events for VIP.

First line of contact for customers, identifying their needs and routing enquiries to the appropriate representative area prioritising customer service problems accordingly. Deliver exceptional administrative and technical support to the customer service team in delivering a serviceable aircraft on time. Manage the presales teams and processes to deliver successful proposals, ensuring the best opportunity to win and execute long term maintenance programmes. Provide direction, implementing new processes and procedures, incorporating best practise and compliance with all departments. Perform as link between engineering and operations, ensuring communication and efficiency

Responsible for handling all procedures and issues of shipping and receiving; and keeping accurate records keen to determine appropriate postage. As receiving responsible for comparing paperwork against actual merchandise received, inspecting for damaged goods and, once approved, distributing merchandise to customers according to scheduled deliveries or dates. Management of means of transport. Monitoring each shipment to make sure that outgoing packages are packed correctly and accurately, including creating shipping documents, such as invoices and purchase orders, certificates or others.

assistance and representation to obtain Permits, Landing Authorizations, One Time Permits and Overflight Authorizations at the Civil Aviation General Direction (DGAC). Legal procedures and landing permits monitoring on behalf of Mexican legal framework. Intermediary between Mexican authorities and international customers to set up on time aircraft schedules and legal paperwork.

Customer service under Mexicans customs legislation to provide proper paperwork in order to release packages by land and air, under several imports regimen: contact with shippers, importers/exporters and consignees.Deals with the import and foreign trade of disposable and non-perishable goods as well as conscious global trade regulations and cross borders transaction customs. Federal Office inspection on certain sort of goods and assess, taxes and ancillary charges calculations.