Daniela Morgenstern Email & Phone Number

Miami, Florida, Us

Adjust to continuous growth, scaling human resource functions and operational and logistics considerations; confer with Board of Directors in monthly meetings.Problem solve day-to-day activities in Customer Service, Logistics, and Human Resources; oversee and direct activities of six direct reports.Augmented leadership with now completed HR Management Certificate, University of Miami, gaining insight into training and development, benefits and compensation, legal and regulatory issues, labor relations, and strategic planning.Customer Service– improved customer-oriented policies, provided customer care team with tools to handle clients (pricing templates, product catalog), and stress need to follow protocols and inform clients appropriately.Logistics – conduct strategic negotiations with carriers, analyze shipping costs, source savings, and share these with our clients.HR – direct recruitment activities, doubling staff over 3 years; onboarded an HR Generalist; led creation of HR paperwork (employee handbook, new hire paperwork, performance evaluations, termination forms, leave of absence requests, etc.); led set up of employee benefits and currently coordinating training opportunities for staff advancement.Leadership – contributed to rapid growth; doubling staff from 44 to 90 and building a productive workplace culture; working 24/6.

New York, Ny, Us

Formed part of the Technology & Innovation practice at Burson-Marsteller, the leading global public relations and communications firm. Delivered client service support by efficiently managing their communication strategies, writing, editing and proofreading materials to ensure quality, and demonstrating high attention to detail and consistency. I also demonstrated understanding of and implemented public engagement and social media tools as well as participated in new business processes including research, proposal and pitch preparations.I began at Burson- Marsteller as a Client Executive, to later tale on the role as Associate and finalized my career at the company as a Senior Associate.

Aventura, Fl, Us

I co-contributed with the Marketing Director to all initiatives for three divisions of the Celistics Group, a leading consumer electronics/technology logistics operator and distributor represented in 16 Latin American countries. With team work and a great deal of autonomy we created advertising campaigns, strategized regular press releases and used social media and traditional techniques to capture market share in emerging markets.