Daniel Amptmann Email & Phone Number

Lake Saint Louis, Mo, Us

Experienced in delivering high-level technical support and resolving complex issues to ensure seamless product performance and user satisfaction. Skilled in diagnosing and troubleshooting software and hardware problems, collaborating with cross-functional teams, and implementing best practices in support processes. Proven ability to manage escalations, analyze support data to improve service delivery, and contribute to product enhancement by providing actionable feedback to development teams. Strong focus on security, system stability, and proactive support measures to minimize downtime and enhance user experience.

Wentzville, Mo

• Monitor Solarwinds ticketing system; taking ownership of Level 2 tickets assigned from Helpdesk, working to resolution in a timely manner. • Provide desktop setup and connectivity of thin and thick clients, monitors, card readers/scanners, telephones and printers – and breakdown of same. • Provide application support and maintenance of Active Directory user accounts, smart cards, certificates, security cameras and databases.• Perform special assignments as requested (inventory/asset management, desktop builds, laptop upgrades, QA testing, etc.)

Wentzville, Mo

• Provide complex issue resolution to resolve inconsistencies for consumer applications.• Utilize multiple databases and systems to research data matching issues. • Complete outbound calls to consumers to assist with resolving discrepancies.

Certificate - Java, Computer Programming

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Certificate, Comptia A+