Daniela Rocha Email & Phone Number

Tuscany, Italy

Italy

• Functioning as the primary point of contact between the organization and learners by developing 1:1 relationships with cohort participants and meeting weekly to provide feedback and coaching on technical performance, I support learners in establishing their personal and professional growth plans focused on career trajectory, ensuring they are aware of career possibilities within software development field; • Support the management of training courses, ensuring the organization of lesson… Show more • Functioning as the primary point of contact between the organization and learners by developing 1:1 relationships with cohort participants and meeting weekly to provide feedback and coaching on technical performance, I support learners in establishing their personal and professional growth plans focused on career trajectory, ensuring they are aware of career possibilities within software development field; • Support the management of training courses, ensuring the organization of lesson agendas, planning of support sessions to inform learners about processes, career pathways, interview mock-ups, and others;• Analyze and observation of evidence (trainer’s evaluations, formative test results, interview mock-up results) to determine learner’s strengths, areas for improvement, and progress toward development goals, and to ultimately deliver a transparent performance review to learners to raise awareness of progression or lack of it, according to the organization’s performance benchmarks;• Facilitate interview process by employers during the cohort, ensuring learners are aware of the process, and requirements, and ensuring a smooth onboarding experience; Show less

Tuscany, Italy

• Designed and implemented daily lesson plans bases on Helen Doron's teaching methodologies• Developed innovative both classroom and virtual instructor-led learning activities and games • Monitored student progress and provided periodic assessments and constructive feedback

Paraná, Brazil

• Worked with marketing staff to agree and produce advertising content and online application forms• Administer the application process and work with Finance staff to manage payments• Recruited and trained suitable staff to deliver the program, while working with HR staff to manage pre-employment screening in line with safeguarding legislation

Curitiba Area, Brazil

• Participated in the curriculum development process by contributing with research and analysis of university exchange students’ and immigrant students’ learning needs, considering different variables intrinsic to these groups; • Design, development, and implementation of the course syllabus and course materials, which included handouts, essays and assignments; development of academic research in the field of language teaching in migratory context;• Prepared daily lesson plans… Show more • Participated in the curriculum development process by contributing with research and analysis of university exchange students’ and immigrant students’ learning needs, considering different variables intrinsic to these groups; • Design, development, and implementation of the course syllabus and course materials, which included handouts, essays and assignments; development of academic research in the field of language teaching in migratory context;• Prepared daily lesson plans, developed learning activities and tasks, and delivered engaging lessons through instructor-led training (ILT) with the application of learning theories, teaching methodologies, and learning technologies• Contributed to the organization social events, foreign language conversation practices, cultural events and extra-curricular activities Show less

Curitiba Area, Brazil

Assisted commentators from all over the world to operate their broadcasting equipment during the FIFA World Cup 2014, both in Curitiba and Rio de Janeiro.

Curitiba E Região, Brasil

• Analysis of Post-Service Customer Surveys and application of quality measuring tools (such as Key Performance Indicator questionnaires) for evaluating telemarketing quality standards through the study of inbound and outbound calls and Customer Satisfaction reports; • Conduction of test calls to the company's telemarketing service as Mystery Shopper/Customer and writing of reports about the customer experience;• Provision of feedback to telemarketers base on the results of… Show more • Analysis of Post-Service Customer Surveys and application of quality measuring tools (such as Key Performance Indicator questionnaires) for evaluating telemarketing quality standards through the study of inbound and outbound calls and Customer Satisfaction reports; • Conduction of test calls to the company's telemarketing service as Mystery Shopper/Customer and writing of reports about the customer experience;• Provision of feedback to telemarketers base on the results of performance and satisfaction analysis and monitorization of calls; • Assistance on the analysis, reformulation, development, and implementation of policies aiming to improve the quality level of Customer Service Assistance; Show less

Master Of Education - Med, Adult And Continuing Education And Teaching

Erasmus + Partnership - Adult Education Academy, Adult And Continuing Education And Teaching

Activities and Societies: Winter school - Adult Education Academy - "International and Comparative Studies in Adult Education and Lifelong.

Bachelor Of Education - Bed, Portuguese Language And Literature

Activities and Societies: Final project developed in the Linguistics field, focusing on Semantics and Translation

High School Diploma