Daniela Solano Email & Phone Number

San Diego, Ca, Us

• Supervise and optimize the customer journey for assigned enterprise customers, with a combined ARR of $1.2 million, ensuring they are leveraging the software solution to achieve maximum efficiency and return on investment• Create and manage success plans for customers, maintaining a positive and consistent cadence of communication regarding their utilization, adoption trends, and sentiment• Own tracking and reporting for key business and growth metrics, using a data-driven approach focusing on expansion opportunities and at-risk scenarios• Manage and lead the Customer Executive Business Review process, providing in-depth insights into the overall health of the customer to both internal and external parties• Engage with customers to drive software adoption and promote new enhancements, products, and updates, providing targeted training as needed• Drive alignment with renewals and upsells, forecasting retention and expansion for assigned accounts

• Oversee business relationship of one of the company’s largest clients, Tandem Diabetes, devising multiple strategies that drove Byram to become and remain client’s #1 distributor of choice• Consistently seek opportunities for business growth by analyzing individual territory development, fostering relationships, becoming an expert on managed care requirements, and providing feedback and insight to management• Act as primary point of contact for 200+ employees of Tandem, supporting the needs of their inside sales, renewals, and distribution team, territory managers, regional sales managers, and CDEs• Build confidence and promote our credibility by promptly fielding client’s inquiries, concerns, and escalations, collaborating with multiple departments within Byram to ensure swift resolutions• Provide positive mentorship and training to equipment coordinators, tripling in size, through continued 1 on 1s, support, feedback, and coaching• Conduct formal training and presentations to both Byram and Tandem employees of various roles and departments on relevant subject matter, to ensure peak efficiency and productivity• Obtained 115% growth in 2019, 110% growth in 2020, yielding over $90 million in sales during tenure• Used strategies, metrics, and goal implementation to drive cycle time from 45+ days to 13 days• Built territory mapping and developed communication protocols for 95 Tandem territories, creating the groundwork for strong inter-communication and partnership; later implemented internally at Tandem

• Provided consultative selling and education to patients and healthcare professionals illustrating the value of Dexcom Continuous Glucose Monitors by being a subject matter expert on diabetes, managed care, Dexcom products' functionality, and comparison to competing products• Proactively managed Denver North and Denver South pipeline to ensure prompt follow-up• Provided outreach and support for the patients and providers of the Barbara Davis Center, one of the largest diabetes institutes in the world and encompassing the largest territory quota in the nation• Consistently surpassed monthly and yearly quotas, attaining 113% for the year, with highest achievement of 131% in a month, being amongst company’s top 10% of highest yielding sales• Represented Dexcom at diabetes conferences and events to promote awareness of the system • Facilitated the launch of G6 and CMS coverage, assuming a leadership role within the team to provide direction and boost morale

• Independently managed the medical billing of multiple client accounts, while simultaneously working efficiently in a team that handled the company’s largest client, averaging $450,000 in monthly revenue• Multitasked daily, accurately completing several projects while ensuring daily duties were fulfilled• Provided onboarding and training for new assistant and junior account managers• Exceeded revenue targets, consistently hitting upwards of 170% monthly quota• Utilized exceptional and effective skills of communication in listening and interacting with diverse personality types, engaging in conflict resolution when necessary• Facilitated a supportive atmosphere for colleagues while building a strong team culture

• Taught 12 undergraduate Introduction to Communication and Public Speaking courses• Created, developed, and presented educational materials and lectures aimed at improving communication and public speaking skills• Invented and implemented activities within the course to achieve maximum learning potential• Mentored and instructed students according to their individual learning needs

Master'S Degree, Communication

Activities and Societies: •Communication Graduate Student Organization (COMGSO): Faculty Liaison

Bachelor'S Degree, Political Science, Communication

Activities and Societies: •San Diego State Guardian Scholars Program: Represented the program in presentations for awareness.

International Relations

• Study abroad at Magdalen College and New College • Seminar and lecture series in International Relations