Daniel Anastos Email & Phone Number

Boxford, MA, US

• Operational Excellence:
• Foster collaboration across departments to understand, share, and implement company-wide best practices.
• Serve as subject matter expert on process-related matters geared towards enhancing operational efficiencies and championing continuous improvement initiatives
• Document standard operating procedures and create training resources to deliver consistent execution. Strategic Planning/Execution:
• Facilitate meetings with key stakeholders to identify challenges, discuss next steps, and solve
• Evaluate potential new products for compatibility within the organization; develop and integrate strategy for product implementation within residential operations

Boston, Massachusetts, United States

Greater Boston Area

Lead high power team of 45+ associates (5 managers)- drive interdepartmental collaboration to increase employee engagement, achieve guest metrics, and financial goalsImproved guest Intent to Recommend 6% YOY while realizing 5.2% productivity savingsCreation of Guest Experience Supervisor role- Created a customized job description, and hired an individual.

Boston Marriott Copley Place

• Create forecasting models to implement new scheduling strategy- improved productivity 3.4% YOY & decreased negative Guest Satisfaction “wait time” verbatim by 40%Leader of Associate Relations Committee: implement.
• Coordinate with Back Bay Association to maintain vegetation in public spaces.
• Drive associate awareness towards energy and recycling goals.Responsible for weekly scheduling (surplus of 1500hrs/week). Implement new scheduling strategy to improve productivity (3.5% improvement YOY).Create an.

Twice around the world:-Seven Countries in six months: -South Africa, Zimbabwe, Australia, New Zealand, Indonesia, Cambodia, & Thailand

Boston Marriott Peabody

-Department Head: responsible for leading all front office operations (At Your Service, Front Desk, Concierge, etc.).-Breakthrough Leadership Property Champion-Mobile App property coach-Associate Relations Committee member-Lead team through complete room renovation with minimal impact to guest satisfaction

Boston Marriott Peabody

• Breakthrough Leadership Champion
• drive hotel overall satisfaction through entire hotel engagement-Gift Shop Manager-Train and develop front office "hosts"-Task Force: Marriott Long Wharf, Boston Marriott Cambridge, Newport Marriott

Boston Marriott Peabody

• Learning the ins and outs of the hotel business, and what makes Marriott one of the most successful hotel companies in the world.Creating a personalized experience designed to go above and beyond each guest's.
• Increased Sales 8% (YOY), Increased Profit 19% (YOY)-Cross Trained:
• restaurant server, banquet server, houseman, engineering, housekeeper, concierge, host

Waltham

-Schedule & conduct experiments-Direct Small team (4-6) lab assistants on a daily basis-Maintain upkeep of lab & order supplies

Brandeis University

-Work with African Grey Parrots in an attempt to better understand animal intelligence-Conduct experiments and train the parrots in various causal, spatial, and verbal tasks

Bachelor Of Science, Neuroscience & Psychology

Activities and Societies: Cross country, indoor track, outdoor track-Six time team captain. -Part of three national qualifying cross.

Operations Management

Consultation work for Massachusetts restaurant: improved financial performance $50,000 YOY.

Industrial And Organizational Psychology

Analyzed impact of leadership on associate engagement, team performance, and employee satisfaction.