Daniel Anastos Email & Phone Number

Boxford, Ma, Us

Operational Excellence:• Foster collaboration across departments to understand, share, and implement company-wide best practices. • Serve as subject matter expert on process-related matters geared towards enhancing operational efficiencies and championing continuous improvement initiatives • Document standard operating procedures and create training resources to deliver consistent execution. Strategic Planning/Execution:• Facilitate meetings with key stakeholders to identify challenges, discuss next steps, and solve• Evaluate potential new products for compatibility within the organization; develop and integrate strategy for product implementation within residential operations• Work with company leaders and managers to instill a culture focused on ReVision Operating System

Boston, Massachusetts, United States

Greater Boston Area

Lead high power team of 45+ associates (5 managers)- drive interdepartmental collaboration to increase employee engagement, achieve guest metrics, and financial goalsImproved guest Intent to Recommend 6% YOY while realizing 5.2% productivity savingsCreation of Guest Experience Supervisor role- Created a customized job description, and hired an individual whose focus is geared towards pre-arrival planning. This position is now being adopted in multiple hotels within Boston. In 6 months this role has provided additional incremental revenue for the hotel, and has helped to drive our Elite Appreciation score 1.6%. Deliver 278% YOY improvement in upgrade program Hotel’s CRM (Salesforce) expert: driving our understanding of guest profileDrive rollout of Marriott’s revamped loyalty program, mobile-key initiative, and hotel renovation projects

Boston Marriott Copley Place

Create forecasting models to implement new scheduling strategy- improved productivity 3.4% YOY & decreased negative Guest Satisfaction “wait time” verbatim by 40%Leader of Associate Relations Committee: implement sustainable initiatives within entire hotel •Coordinate with Back Bay Association to maintain vegetation in public spaces. •Drive associate awareness towards energy and recycling goals.Responsible for weekly scheduling (surplus of 1500hrs/week). Implement new scheduling strategy to improve productivity (3.5% improvement YOY).Create an engaging work environment (associate engagement increased 11 points YOY).Problem Resolution Team Leader: Problems experienced score down 3% YOY

Twice around the world:-Seven Countries in six months: -South Africa, Zimbabwe, Australia, New Zealand, Indonesia, Cambodia, & Thailand

Boston Marriott Peabody

-Department Head: responsible for leading all front office operations (At Your Service, Front Desk, Concierge, etc.).-Breakthrough Leadership Property Champion-Mobile App property coach-Associate Relations Committee member-Lead team through complete room renovation with minimal impact to guest satisfaction

Boston Marriott Peabody

-Breakthrough Leadership Champion•drive hotel overall satisfaction through entire hotel engagement-Gift Shop Manager-Train and develop front office "hosts"-Task Force: Marriott Long Wharf, Boston Marriott Cambridge, Newport Marriott

Boston Marriott Peabody

Learning the ins and outs of the hotel business, and what makes Marriott one of the most successful hotel companies in the world.Creating a personalized experience designed to go above and beyond each guest's expectations.-BLT (breakthrough leadership (Co-Champion)-Gift Shop manager • Increased Sales 8% (YOY), Increased Profit 19% (YOY)-Cross Trained: • restaurant server, banquet server, houseman, engineering, housekeeper, concierge, host

Waltham

-Schedule & conduct experiments-Direct Small team (4-6) lab assistants on a daily basis-Maintain upkeep of lab & order supplies

Brandeis University

-Work with African Grey Parrots in an attempt to better understand animal intelligence-Conduct experiments and train the parrots in various causal, spatial, and verbal tasks

Bachelor Of Science, Neuroscience & Psychology

Activities and Societies: Cross country, indoor track, outdoor track-Six time team captain. -Part of three national qualifying cross.

Operations Management

Consultation work for Massachusetts restaurant: improved financial performance $50,000 YOY.

Industrial And Organizational Psychology

Analyzed impact of leadership on associate engagement, team performance, and employee satisfaction.