 Conducted outbound educational telephone calls regarding available benefits, services and programs as well ascompleted health needs assessments and referred members to Population Health Programs as needed Encouraged and motivated members to become compliant by scheduling appointments and coordinating theneeded appointments with provider offices Educated members on available community resources as necessary Awards included six individual Kudos Awards, three team Kudos, June 2024 Shout Out, two Pop GoalchieverAwards for engagement, Pop Goalchiever Award for most cases referred, Pop Goalchiever Award for mostscreenings completed, Pop Goalchiever Award for best audit result, Amazon awards for meeting productiongoal, Privacy Gold Star, and Pop Goalchiever Award for most outreaches Special projects included outreach regarding specialty pharmacy benefit changes and outreach regardingpatients recently discharged from the hospital During COVID-19 outbreak, was able to exceed performance expectations even during difficulties associatedwith mandatory telecommuting, despite not getting full training on it Featured in “I Am BlueCross Spotlight” feature on corporate intranet front page Featured in employee spotlight in pharmacy department newsletter Backup Budget Coordinator for Employee Appreciation/Engagement Committee 2022-2023 Digital app trainer TeamBlue volunteer for Drive Thru Flu Shot Clinic Repeatedly had top engagement on team

 Processed claims that could not be handled using automation Assisted with the coordination of benefits for individuals with multiple BlueCross BlueShield policies Assisted healthcare providers in correction of already submitted claims Drafted correspondence to healthcare providers and to other BlueCross BlueShield Plans regarding problems with claims

Teaches standardized testing skills and markets the program. Tests taught include SAT, ACT, LSAT, LNAT, UKCAT, and SSAT. Develops MBTI psychometric tests in conjunction with Aureus consulting.

Created content of interest to the expat community of Singapore on a Facebook page. Created and enforced page rules. Partnered with retailers to create special promotions for page members

Answered questions for health care professionals in office and hospital settings regarding patient benefitsPerformed troubleshooting on behalf of health care professionals for health insurance claimsAwards included Kudos Award and Ulysses AwardChattanooga City Council – Chattanooga, Tennessee 2010

Selected following competitive application process to prepare legislative reports, answer constituent correspondence and develop social media campaigns at a local government office with nine elected officials and six full-time support staff. Conducted comprehensive research regarding methods of combating gang-related activities.Surpassed expectations by attending numerous after-hours community events and serving as a liaison between the community and the City Council office.Skillfully supported public administration policies and recommendations by incorporating scholarly research into the project planning phase.

Joined non-profit organization founded in response to the high number of teen pregnancies. Conducted data entry for federal program evaluations.Enhanced services to encourage teens to make healthy lifestyle choices by participating in discussions that further developed the program and improved operational processes.

Brought on to assist a leading physician conduct periodical research at a private, non-profit organization serving adults and children with developmental disabilities.Worked with physician to publish a journal article about the “labeling” of individuals with autism-spectrum conditions.