Daniel Lang Email & Phone Number

Florida, United States

Tampa, Fl, Us

Tampa, Fl, Us

Summary: Lead quarterly calls for 40+ clients' C Suite to drive strategies, solutions, client success and revenue in the retail sales market. Managed client's ranging from new startups to 900+ million in revenue.Assisted and ensured consistency in experience in all points of the client's life-cycle.Lead weekly stakeholder calls to coordinate and drive software enhancement requests.Assisted in client training of software functionality.Assisted with troubleshooting of internal and 3rd party API's.Lead project management of all product integration, launches, changes, and enhancements for assigned clients.Created legal software requirement documents for the technical and operational documentation based upon client's business needs.Lead the development, approval, training, UAT and communication of new product changes.Performed consumer needs analysis, market sizing, and competitive analysis to determine opportunities for assigned clients.Partnered with IT throughout the creative, build, and implementation phases to ensure high quality, and balanced consumer needs.Analyzed and articulated emerging technologies and market trends.Direct experience selling solutions which either significantly expand the existing product offerings or bundle products.Managed all 3rd party partnerships and integration.Build relationships and identify opportunities at all levels, including the C-level.Ensure that the correct business decision maker is involved in the qualification and nurturing process as early on as possible.Collaborate, cooperate and coordinate with sales of upgrades and new products.Build credibility, trust and client perceived value by working with the client in a consultative manner.Software and Technologies used: Salesforce, Jira, Postman, APIs, SQL, Office365, MS Teams, Zoom, OneNote, SSMS, Graylog

Armonk, New York, Ny, Us

Summary: Ensured the deliverance of contracted hosted application services (SAP, Peoplesoft, Ariba) by facilitating regular internal and client facing meetings and ensured that critical and crisis issues were resolved in accordance to the contractual SLA guidelines for multiple high profile clients.Drove client satisfaction and maintained reference ability of accounts though NPS scorecards and QBRs.Managed and developed existing and new client relationships.Provided relationship management and project management in order to drive value and service with each customer.Managed implementation and training of ServiceNow application.Managed support of Ariba, SAP, and Peoplesoft Applications for numerous clients.Performed updates of staging tables, scheduled tasks, integration events.Maintained changes, users adds/deletes, rule changes/additions.Provided file maintenance, updates, changes on a mass level via multiple internal and external teams to complete complex client requests.Managed client Go-Live management.Division acquisition from AT&T to IBM in 2016.Software and Technologies used: Remedy, PeopleSoft, SAP, Ariba, Avaya, Slack, Microsoft Office, Sharepoint, ServiceNow

Dallas, Tx, Us

Conducted training sessions for sales and marketing staff.Managed and implemented SAP and Ariba application on numerous projects.Participated in pre-sales strategy planning as well as demonstrating supported application.Managed support of Ariba, SAP, and Peoplesoft Applications for numerous clients.Performed updates of Staging Tables, scheduled tasks, integration events.Maintained changes, users adds/deletes, rule changes/additions.Provided G/L, Invoicing, expense reporting, order management, supply chain management for the following clients: Limited Brands, Lucent Technologies, Sunoco, McKinsey and AccentureProvided file maintenance, updates, changes on a mass level via unixPerformed daily queries for Orders kicking out due to error followed by trouble shooting generalized error and reprocessing.Experience with Enterprise Manager, ABA administrator, Ariba Buyer 7.1 and 8.2.Experienced in Ariba Buyer, Travel & Expense, Invoice and Contract Modules of Ariba 8.2.Facilitated weekly internal and client facing meeting for multiple clients.Coordinated support though multiple internal and external teams to complete complex client requests.

Waldorf, De

o Managed and created IVRs and call flows (Siebel/Oracle Call Center On Demand)o Implemented Telephony at Work CTI integration to Siebel CRM o Administered creation of new DNIS, Workgroups, Agents, Routing of calls, VMs, IVRso Implemented new deployments of Ariba hosted solutionso Managed support of Ariba Applications for numerous clientso Performed complex troubleshooting and problem solving on escalated tickets and callso Worked complex special projects with tight deadlineso Assisted leadership team with quality control and performance evaluationso Provided Technical account management of Ariba customer

o Spear headed an outbound customer service / sales campaignso Managed and administered Mosaix dialer (Avaya)o Managed predictive dialero Loaded and managed campaign programs o Managed and administered inbound call flows, and IVRs

Bellevue, Wa, Us

o Spear headed an outbound customer service / sales campaignso Managed and administered Mosaix dialer (Avaya)o Managed predictive dialero Loaded and managed campaign programs o Managed and administered inbound call flows, and IVRs

Reston, Virginia, Us

Assisted with End user troubleshooting of DSL connection along with Coordination of on site tech help.