Dan P. Email & Phone Number

Employed by Computershare Technology Services, as a Remote Site Support Analyst, EMEAOn Site Support, Escalated Remote Support, Hardware & Software Configuration - Providing quality on-site support to all colleagues who run into a variety of software and hardware related issues. 2nd/3rd line coverage to support the needs of the business - Importance on communication to resolve issues quickly and efficiently between teams.- Support and maintain the on-site technology equipment, systems, and IT assets - includes installing, configuring, diagnosing, repairing, and upgrading all Computershare user related hardware and equipment while ensuring its optimal performance.- Commitment to international travel for many needs of the business and providing on-site support locally at these sites. Such as onboarding and installing IT equipment. - Troubleshooting issues in AD/Azure AD, Windows 10/11 builds Including Autopilot, maintenance of switches/networking to ensure desks are working on the correct network.- Managing rollout of Firmware version to our Thin Client estate using iGel/UMS – liaising with test users and working through solutions to any issues.———Skills: Microsoft Azure ADMicrosoft 365Active DirectoryGroup PolicyRemote DesktopCitrix Citrix Director iGel/UMSTechnical SupportHands-on SupportWindows Builds 10/11AutopilotIntuneMac Builds via IntuneiOS via IntuneDNS/DHCPTeamsAvaya/3CXGoogle CloudMFA/Hardtokens Neat Meeting Rooms InstallationDesk Office Setup/Configuration Service Now (SNOW)———Diploma in Full Stack Software Development (Advanced Front End) with Code Institute.Languages:JavaScript, React, jQuery, Python, Django, DRF, SQLite, CSS & HTML———Impact IT Solutions - Service Desk Support, User Administration, Asset Management, PC Builds & Configurations- Provided advanced technical support and troubleshooting for various IT systems, networks, infrastructure, and devices as a 1st/2nd line engineer, ensuring prompt resolution of issues and minimising downtime for clients.- Developed and maintained documentation, including technical guides and standard operating procedures, to facilitate the team's efficiency and knowledge sharing.- Build engineer, managed account creation and troubleshooting issues in AD/Azure AD, Windows 10/11 builds Including Autopilot.———Sainsbury's - Merchandising Controller. Store Displays, Sales Analysis to achieve maximum sales, Stock Control

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  Code Institute

  Full Stack Software Development Diploma