Daniel Schnur Email & Phone Number

Cranberry Twp, Pennsylvania

Support Omnicell's end users across offices in California, Illinois, Pennsylvania, Florida, & Texas. Also support remote/field employees working remotely across the U.S.Troubleshoot & resolve a range of IT software/hardware issues in Windows 7/8.1/10 PCs, using Bomgar (recently renamed to BeyondTrust) remote connectivity software to connect to & control PCs to aide in troubleshooting as necessary.Record all issues & service requests using Cherwell ticketing system. Cherwell is a highly customizable & versatile application used across all information technology teams, including employee services, system engineering, infrastructure, business intelligence, business applications, & security.Manage users & computers in Active Directory. Manage user permissions to server file shares in virtual Windows Server 08/12/16 environments.Responsible for maintaining & tracking the Cranberry Woods office & Thorn Hill warehouse personal computer inventory. Verify asset presence/status based on Configuration Management Database (CMDB) reports generated using Cherwell search manager. Inventory management includes receiving, storing, deploying, servicing, retiring, & scrapping PC assets.Refresh employee PCs by imaging & deploying new PCs using SmartDeploy when current PC warranties expire. Depending on end-users needs based on their position requirements, IT purchases & installs software such as Microsoft Vizio, Microsoft Project, Adobe Acrobat, etc.Also continue to assist TAC department to fill scheduling gaps on evenings & weekends, working overtime for them as needed in addition to my scheduled 40 hours a week for the IT Employee Services team.

Cranberry Twp, Pennsylvania

Omnicell completed the acquisition of Aesynt in early January 2016, hence the employer name change while still maintaining the same employment responsibilities.As part of the Legacy Aesynt team, we began cross-training on Legacy Omnicell medication management solutions in early 2017. Also began using SAP C4C to record tickets & customer interactions, which will ultimately replace iET Workcenter.Provide end-user support to hospital nursing & pharmacy staff for a variety of centralized & de-centralized medication management products. These include automated filling robots in pharmacy & automated dispensing cabinets on patient care units.Troubleshoot hardware & software issues via telephone support. Software includes Microsoft SQL Server 08/12 accessed via SQL Server Management Studio, Windows Server 03/08, Windows XP/7/10, & the proprietary suite of Connect-Rx software which is developed internally. Dispatch field service for further hardware troubleshooting and/or hardware repair when necessary. Remotely connect to hospital equipment to aide in troubleshooting, with connections established through the use of Automated Device Management, a customized version of VNC Viewer.Document all calls in the form of tickets using customized version of iET Workcenter Solutions, also known internally as Applix. The iET Workcenter ticketing application also holds hospital contacts, detailed hospital info including product hardware & software versions, technical requests, asset info, & much more.

Cranberry Twp, Pennsylvania

Provide end-user support to hospital nursing & pharmacy staff for a variety of centralized & de-centralized medication management products. These include automated filling robots in pharmacy & automated dispensing cabinets on patient care units.Troubleshoot hardware & software issues via telephone support. Software includes Microsoft SQL Server 08/12 accessed via SQL Server Management Studio, Windows Server 03/08, Windows XP/7/10, & the proprietary suite of Connect-Rx software which is developed internally. Dispatch field service for further hardware troubleshooting and/or hardware repair when necessary. Remotely connect to hospital equipment to aide in troubleshooting, with connections established through the use of Automated Device Management, a customized version of VNC Viewer.Document all calls in the form of tickets using customized version of iET Workcenter Solutions, also known internally as Applix. The iET Workcenter ticketing application also holds hospital contacts, detailed hospital info including product hardware & software versions, technical requests, asset info, & much more.

Cranberry Twp, Pennsylvania

Troubleshoot & resolve tickets for a variety of IT related issues.Manage hardware assets with Provance/Microsoft System Center.Create and manage user profiles in Microsoft Active Directory.Participated in asset upgrade; received new hardware in Provance, imaged, copied user files, and installed required software based on users’ needs, then securely wiped and returned leased hardware.Document solutions to resolved issues for the employee Knowledge Base.

Freedom, Pennsylvania

Oversee day-to-day operations alongside primary supervisor and Verizon Wireless inventory coordinator.Manage approximately 14 million dollar inventory through Fulcrum CATS and Oracle PeopleSoft database software. Inventory consisted of antennas, batteries, coax cabling, & other various telecommunication hardware.Receive, ship, track, and ultimately retire Verizon Wireless assets.Assist Verizon Wireless engineers and technicians with deployment of telecommunications hardware.

Butler, Pennsylvania

Interned under the Network Admin for TCWIB.Maintained CareerLink/CareerTrack computer systems, including servers, computers, and related hardware.Serviced the Butler, Armstrong, and Indiana offices.Fixed systems remotely, travelling when necessary.Took charge of project to configure and deploy new CareerTrack classroom laptops.

Cranberry Twp, Pennsylvania

Responsible for the accurate selecting of outbound orders for customers such as Giant Eagle & McDonalds in a frozen food warehouse operating a narrow aisle reach truck.