Monitor and maintain network infrastructure 50+ servers ▪ Maintain Switches, port management ▪ Provide support for remote offices/users ▪ Maintain Blackberry Enterprise server/Exchange Servers/IPhone support ▪ Maintain SQL Servers – Backups, creation of new Database, security ▪ Maintain Active Directory Domain Users, files shares, printers ▪ Server maintenance, including windows patches, software upgrades ▪ User Account Management, creating, ▪ Audit, create, document, manage, network file security ▪ Maintain/track Inventory list of all equipment ▪ Document all technical and user procedures (Written and Video) ▪ Backups of all Server and User data ▪ Create and Maintain daily and weekly backup schedules. ▪ Manage staff and coordinate user support issues ▪ Implemented Help desk system for tracking of ticket requests, thus creating reports based on Users submitting tickets, most problematic apps or devices. These reports helped us identify key needs and reduced the amount of ticket requests.

Administer, design and implemented SQL 2000, FreeBSD MySQL, and MSDE database servers running on Windows 2003 and Unix platforms. ▪ Supported 600+ web sites running on Windows 2003 IIS 6.0 and Apache. ▪ Provided both onsite and phone support for customers to troubleshoot various issues related to web, email, SQL, FTP, desktop, hardware problems. ▪ Implemented Disaster recovery procedures using VERITAS Backup Exec using Overland Robotics Tape library. ▪ Implemented and supported multiple VPN tunnels between sites. ▪ Setup data replication between offices for instant data access. ▪ Migrated IIS and Mail servers from NT 4 to Windows 2000. ▪ Migrated IIS, Mail, Database, File servers to Windows 2003.

Administer, design and implement data center consisting of SQL Database Servers, running on Windows 2000 Web Servers running IIS and Apache, Mail servers running Exchange and IMail. ▪ FTP servers, VPN connections between offices ▪ Provided phone and onsite support for networks pertaining to desktops and servers. ▪ Migration of servers from NT 4.0 to Windows 2000 Active Directory

Provide consulting for client’s ▪ Install & configure Ascend, Cisco switches for SWBell contracts.Project HighlightsTechnicalMaintained 52% of tickets closed from date of inception out of 5 Techs. Introduced many key Group policies, one being folder redirection, which resolved backup issues of all laptop users. Redesigned file security, by restructuring data, and creating groups. Never let a problem go unsolved.