Daniela Ortiz Olivares Email & Phone Number

Torres Del Paine, Magallanes Y Antartica Chilena, Chile

◇Lidera equipo de 28 personas ( supervisoras, mucamas, áreas públicas y lavandería)◇Cierre y apertura de temporada, con todos los procedimientos involucrados◇Resolucion de problema ◇Manejo de inventarios mensuales.◇Contratación de personal◇Inspección de habitaciones◇Mejoramiento constante de productividad

Santiago, Chile

- Lead a multicultural team of 30 people (supervisors, rooms attendants, public areas and laundry)- Inspection of public areas in the swuimming pool, back and front of the house, ensuring the oppening were spotless wake up spotless.- Give support to room attendant hiring process- Complaint handling -Ensure proper handling of uniforms -Rooms inspections, ensuring the special request were done- Constant training through the brand standards, SOP´s- Responsible for stock control of rooms supplies- Monitoring of team productivity- Responsible for the operation in the laundry area, following the process of a guest request - Responsible for supervision of Quality Audits Process- Preparation of weekly shifts- Opening, assigning the rooms report - Coordination of turndown service to VIP guests- Following maintenence programs in rooms and public areas

Las Condes, Santiago, Chile

New processes and management and cleaning protocols are assumed due to the contingency of COVID-19.Administration of Internal and External PersonnelManagement of Quality Audit Processes Incorporation of hygiene measures and PPE

Las Condes, Santiago, Chile

Responsible for training and application of the new standards in rooms and service protocols for the Rebranding

Arrowtown, New Zealand

- Lead a team of 20 people (full-time and part-time maids) - Responsible for the supervision, control and monitoring of cleaning in luxury homes - Coordination of check-in and check-out of guests and special requirements- Administration, control and monitoring supply inventory

Queenstown, Otago, New Zealand

- Lead a team of 25 people (maids and public areas) - Responsible for the control and supervision of cleaning of public areas and rooms of a building with 42 luxury apartments. - Compliance with objectives and quality control - Staff training to achieve improvements in the quality of service and processes. ACHIEVEMENTS - Successful audits with worldwide standards of the Hilton chain.

Queenstown, Otago, New Zealand

Cleaning rooms with high standards Trainning new Housekeepers

Santiago, Region Metropolitana, Chile

Viña Del Mar, Valparaíso, Chile

Santiago, Region Metropolitana, Chile

- Management of reservations with Opera system - Management of guest complaints. - Manage requirements via email with reservation information and confirmations - Recommend available promotions to the guest - Answer phones and assist guests making and canceling reservations