• Manager for the Digital Product team with over 100 members• Relationship with Customer Experience, Marketing, Digital Sales, among others• Oversight of the CRM (new projects, improvements and maintenance), service channels (omnichannel - chat, bot, URA, and WhatsApp), content management tools (CMS), SEO, messaging services, frontend development (corporate website, blog, and portals)• Management of COTS systems (Salesforce, Marketing Cloud, Genesys, Watson, and Intercom)•… Show more • Manager for the Digital Product team with over 100 members• Relationship with Customer Experience, Marketing, Digital Sales, among others• Oversight of the CRM (new projects, improvements and maintenance), service channels (omnichannel - chat, bot, URA, and WhatsApp), content management tools (CMS), SEO, messaging services, frontend development (corporate website, blog, and portals)• Management of COTS systems (Salesforce, Marketing Cloud, Genesys, Watson, and Intercom)• Manager for the Mobile team, responsible for developing customer relationship functions for our App• Centralization and standardization of the support team, responsible for the interface between customer service and internal Digital Product teams, providing customer support Show less

- Leadership of a team of 35 consultants based in Belo Horizonte, Rio de Janeiro, São Paulo and Londrina, distributed in 6 different TCS clients located in Brazil, USA, France and Italy.- Management of the hiring, allocation, financial controls and work performance for TCS within its clients.- Management of SAP support and delivery teams for the following clients:- Large Brazilian logistics sector company;- Large Indian multinational conglomerate;- Large French utilities… Show more - Leadership of a team of 35 consultants based in Belo Horizonte, Rio de Janeiro, São Paulo and Londrina, distributed in 6 different TCS clients located in Brazil, USA, France and Italy.- Management of the hiring, allocation, financial controls and work performance for TCS within its clients.- Management of SAP support and delivery teams for the following clients:- Large Brazilian logistics sector company;- Large Indian multinational conglomerate;- Large French utilities company;- Large Italian oil and gas company.- Management of the SAP delivery team in a large multinational automotive sector client. Process improvement within the client, assuring that all suppliers and new projects are aligned with the clients’ Governance procedures.- Management of AMS functions for a large Brazilian mining company. Show less

- Functional Analyst for Material Management (MM) module of Chrysler Automobiles' SAP environment, in charge of drawing new solutions, following up the development and maintaining the system.- Focus of the interface between client and project team, understanding the client's necessities and creating solutions along with the on and off-shore development teams.- Management of the SAP team (MM, CO, ABAP, PI and testers), in a long term project that involved SAP and several legacy… Show more - Functional Analyst for Material Management (MM) module of Chrysler Automobiles' SAP environment, in charge of drawing new solutions, following up the development and maintaining the system.- Focus of the interface between client and project team, understanding the client's necessities and creating solutions along with the on and off-shore development teams.- Management of the SAP team (MM, CO, ABAP, PI and testers), in a long term project that involved SAP and several legacy systems.- Knowledge manager for the project, transferring knowledge for several employees of Accenture. Show less

- Functional Analyst for Material Management (MM) module of FIAT's SAP environment, in charge of drawing new solutions, following up the development and maintaining the system. - Manager of the MM team, composed by 6 analysts. Responsible for technical development of Accenture employees, and for keeping the Service Level Agreements (SLA's) agreed upon contract.

- VIP support on the Cidade Administrativa do Governo de Minas Gerais.- Preparation of technical and operational procedures for user support on the client.- Responsible by reading the quality metrics, assuring that the support is adherent to ITIL and to contract constraints.

- Technical support coordination for remote learning applications.- Management of the allocation for Company employees- Planning and execution of tests for the softwares developed in-house.- Detection and analysis of errors in softwares and databases.

User support for IT infrastructure (software, hardware, network and telecommunications) in offices of Sucos Mais (juice company of The Coca-Cola Company) for all offices in Brazil.