Daniel Apostoli Email & Phone Number

Toronto, Ontario, Canada

- Orchestrated and successfully delivered on product vision in alignment with broader company priorities, driving substantial product enhancements and 20% YoY revenue growth- Led end-to-end product development, including business case formulation, requirement gathering, design, user feedback, A/B testing, QA, and development, resulting in the delivery of a best-in-class currency data API to 2,500+ organizations- Simultaneously assumed the roles of Product Owner, Scrum Master, and Project Manager, igniting the scrum team's performance to surpass historical velocity by ~15%- Proficiently managed key stakeholder relationships to prioritize product requests, and galvanized the team into action to ensure the timely delivery of business value- Consistently met sprint goals and continuously analyzed & refined team & system processes.- Analyzed client and industry data to implement new and improved features and enhance digital conversion funnels, contributing to improved customer satisfaction and business growth

- Co-managed App team’s backlog & roadmap for a leading Money Transfer mobile application with ~8 million monthly active users- Led & delivered on key enterprise-wide epics which drove higher user engagement and retention, including new payment and delivery methods, refer a friend program, as well as in-app user feedback journeys- Increased monthly registrations by ~50% after delivering Refer a Friend program, driving a 55% increase in first time transactions- Increased App iOS and Android ratings from 3/5 to 4.5/5 by driving more engagement to our ratings & reviews- Leveraged data-driven insights into client behavior and app performance to guide strategic product roadmapdecisions & incident resolution, ensuring continuous improvement and customer satisfaction.- Managed critical stakeholder partnerships with Marketing and Product Operations, elevating user engagement, addressing customer issues, and optimizing communication processes for enhanced cross-functional collaboration

Toronto, Ontario, Canada

- Owned & managed the Send Money workstream for entire XE mobile app, enabling users across the world to send foreign currency digitally in a user friendly way

Toronto, Ontario, Canada

Toronto, Canada Area

- Achieved TD Quarterly Award by producing key customer insights leading to $300K in funding to deliver a top strategic multi-platform digital irritant- Performed analysis & communicated customer feedback themes affecting key CX metrics to executive audience- Managed team co-op students, providing ongoing leadership & mentorship- Owned Voice of the Customer program; built and maintained categorization models leveraging text analytics- Collaborated with Omni-channel partners to drive CX opportunities and mitigate CX risks- Managed vendor relationships; lead new initiatives & contract renewals working with executive stakeholders

Toronto, Ontario, Canada

- Officiated at baseball games, maintaining standard of play to ensure that game rules were observed & respected

Toronto, Canada Area

- Executed regression analysis leveraging JSON queries, comparing large data sets to ensure data integrity- On-boarded securities to a centralized data base, ensuring all technical requirements were properly met

Toronto, Canada Area

- Awarded a TD Quarterly Award for delivering a colleague ideation challenge for 100 employees, acting as the Project Manager, working with various teams, vendors & executives- Delivered $400K in cost-savings by identifying unused physical assets & software licenses

Toronto, Canada Area

- Assisted lead Project Manager on a $100 million project consistently delivering on requests such as budget forecasting, work-stream planning & ceremony preparation- Created an automated resource on-boarding process leveraging Confluence and JIRA

Toronto, Canada Area

- Summarized and presented key weekly insights and metrics to platform owners - Conducted analysis of customer requests, supporting product owners in forecasting releases

North York, On

- Designed & automated monthly dashboards through VBA providing retail store managers with monthly insights- Presented analysis on SDM Top Patients pilot program to Pharmacy executive team

Toronto, On

- Owned analysis and communication of Public Markets Investment (PMI) group budget and share of wallet with sell-side firms- Developed and enhanced reporting on PMI business and financial metrics leveraging VBA

Toronto, On

- Developed methodology for remote training and documentation maintenance for new hires- Acquired Process Integrity Analyst (full-time) responsibilities, managing and delivering change requests and data analysis

Toronto, On

- Collaborated with clients on outstanding issues with process documentation- Maintained Technology Quality Assurance Sharepoint site

Richmond Hill, On

- Executed daily operations of deliveries to customers- Instrumental in displaying excellent customer service

Richmond Hill, On

•Provided excellent service to customers by assisting customers with food selection, inquiries and special order requests•Followed food safety procedures in the preparation of food and beverages•Operated POS system, entered accurate amounts and totals; provided exact change for all transactions; followed all cash handling procedures

Richmond Hill, On

• Taught Learn-to-skate programs, training skaters on several aspects of skating, making certain that techniques taught were followed and practiced during the planned sessions.• Taught skaters fundamentals of hockey through skating, stick handling and general hockey skills.• Provided feedback and guidance to parents of the skaters regarding their child’s progress.

Product Management Course

Personal Training Specialist, Health And Wellness, General

Honours Bachelor Of Business Administration And Financial Mathematics Minor, Business Administration And Management, General

Activities and Societies: Member of the Men's Varsity Baseball Team - 2013 OUA Champions, 2017 OUA Finalists Member of Laurier Investment.

Ossd

Honour Roll, for achieving 80% average throughout high school Ontario Scholarship, for academic achievement Academic Subject Award.