Daniel Arbour Email & Phone Number

Markham

Markham, ON

Customer to Cash lead for implementation of SAP for Canada.Manage a team of internal account representatives. Manage a team of office administrators.Responsible for training of new staff and ongoing performance reviews.Resolve customer concerns to achieve appropriate resolutions.Proficient in SAP, Oracle and Microsoft Access.

Markham, ON

Assisted the Customer Service Manager and Director of Operations with daily department management duties.Maintained and developed Major HLS accounts in the absence of a Major Accounts Manager.Assisted with the development of sales material and price lists for a product line.Provided solutions for customer concerns.

Markham, ON

Processed customer and sales representative product orders and RMA’s received from 80% French clientele via telephone, fax or email.Assured proper flow of order process by informing appropriate staff of specific order requirements.Responded to customer and sales representative inquiries about the HLS/RMS/BCS product lines.

Markham, ON

Responded to product inquiries in a timely manner from a 90% French clientele.Ensured proper flow of repairs by coordinating in-house work, and home based contractors to meet required repair time deadlines.Reorganized the repair centre to ensure processes facilitated effective customer service.

Diploma, Natural Resources Management Technology

Diploma, Fish And Wildlife Management Technician