Daniel Arcelo Email & Phone Number

Doral, Florida, Us

Miami, Florida, Us

Executive management of MCG's Professional and Managed IT Services departments. Virtual CIO to our Managed Clients, providing strategic advise, assessing technology needs and client risks. Audit and compliance consulting, to help guide our clients through the difficult process of implementing stringent security systems, policies and procedures especially for organizations which must meet governmental compliance requirements. Working closely with MCG’s team of experts, I architect managed services solutions that allow clients to focus on their core competency by providing fully managed end-to-end IT solutions which will make the business more efficient and secured while lowering their IT costs.

Fort Lauderdale, Fl, Us

Department head for JDL's Managed Services operations. Overseeing team of full time engineers and partner resources, managing our 24/7 Network Operations, Help Desk Center and datacenter to provide management and support for various Small, Medium and Enterprise level customers. As a Virtual CIO for our Managed IT customers, I'm responsible for providing Technology leadership and strategic guidance, incident management, audit and compliance direction, which includes implementation of stringent security policies and procedures for verticals such as medical and financial sectors to meet governmental compliance requirements. Develop, review and propose High-end technical solutions for VP's and C-level Executives as required. Responsible for customer infrastructure stability, security and compliance reporting. Quarterly meetings with Executives to review IT reports and status of projects, tickets and strategy. Develop and continually improve Managed Services offerings and partners.Also responsible for reviewing and developing IT Services agreements for use with new and existing customers. Project management for large deployments. Research and development of new technologies, services, solutions and strategic partnerships. During my tenure at JDL, I've Implemented a business grade PSA tool to manage customer contracts, contacts, ticketing and project management to provide optimum service to our customer base. Developed policies and procedures for the department and our managed clients. Helped design and improve our services and delivery. Designed and managed buildout of our state of the art NOC and data center. More than doubled the size of our Managed Services team and improved customer service. During my tenure, we have maintained all of our original customer base and have added new accounts, demonstrating extremely satisfied customers.

Miami, Florida, Us

Lead engineer within the Network Operations Center (NOC) which was responsible for transitioning new client networks to our Managed IT Services program (outsourced IT network support/management), integrating networks to our Central IT Management Framework (Kaseya) to provide client network/server monitoring, 2nd/3rd tier support, patch management, endpoint security, gateway level email and web filtering, proactive maintenance through scheduled scripts and reviewing trending reports, etc. Provide level 2 and 3 technical support on all client networks for email systems, internet outages and any customer business impacting issues. Responsible for administering Kaseya remote management server used to provide Managed IT Services and Connectwise PSA server used to manage ticketing, project management and time entry system. Developed and maintained IT policies and procedures based on industry standards for internal Compuquip and many clients who used them as guidelines. Worked with client auditors and client executives to provide resolution to any out of compliance systems or procedures. Managed and provided monthly network health reports for upper management and client executives, participated in leadership meetings to provide procedural details, guidance and consultations for technical, procedural, or resource issues. Managed after hours task force which included managing staff, reviewing time entries, creating metrics to measure staff productivity along with managing and updating internal NOC Portal web page providing maintenance notification system, emergency client contact details and escalations, etc.

Miami, Fl, Us

Local School Site Network Administrator. Provided computer troubleshooting for (1,000+ users), administered 300+ computers and 5 servers. Installed, administered and provided support to various network-based and standalone programs. Effectively kept site clean of viruses, spyware and adware. Worked with Active Directory and established Group policies for students and staff. Knowledgeable with: Windows 2000 and 2003 server, Active Directory, McAfee EPO, Windows 98, 2000, and XP. Was part of the administrative team, and provided budget proposals for technology department. Supervised Jr. Network Administrator. Provided staff trainings; blackberry user support, and property auditing.

Bachelors Of Science, Information Systems Security

Associates Of Science, Information Technology - Computer Network Systems