Daniela Richiusa Email and Phone Number
Daniela Richiusa work email
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Daniela Richiusa personal email
I have 20+ years of experience of which +7 managing cross functional teams such as Quality, Customer Service, Tender, Technical Support, Training TeamI have a strong background in process and organizational changes with a demonstrated history of working in many different industry sectors (medical, bank/insurances, energy, multiutilities). I'm an authentic leader who drives with energy and passion team transformation through new vision and strategy communication I reach the best in class Customer Experience, partnering with business units and developing valued added services for the customersI have a passion for People Development, Coaching and Diversity&Inclusion
Schneider Electric
View- Website:
- schneider-electric.com
- Employees:
- 86059
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Vice President Quality, Customer Care, Technical Support And TrainingSchneider ElectricLombardy, Italy
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Vice President Quality, Customer Care, Technical Support&TrainingSchneider Electric Dec 2021 - PresentRueil Malmaison, Paris, FrLead 3 Teams (100 resources): Customer care, Technical Support&Training and QualityDefine targets and level of Competency and career paths for the CS&Quality teamsEnsure Quality Excellence of the Customer Care and Technical Support&training by reaching the department KPIsEnsure the execution of Quality Policy & the timely and effective management of customer containment actionsRepresent the voice of the customer and drive the customer experience within the Country Drive the strategy of the teams in accordance with the Global StrategyDrive the relevant quality programs and methods to ensure continuous improvement Lead local and European Projects to increase customer and business satisfaction
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Customer Service Operation Director Italy & GreeceBd May 2019 - Dec 2021Franklin Lakes, New Jersey, Us• Responsible for the strategic direction of the function in terms of Operational Excellence and Customer Experience • Lead of Customer Service and Tender resources• Strategic partner of the Business Units in delivering value added services to customers• Project leader of European and / or local projects to optimize processes and implement new IT systems• Integration coordinator for the CS & Tender activities in Merge & Acquisition transactions -
Customer Service & Tender ManagerBd Jan 2016 - Apr 2019Franklin Lakes, New Jersey, Us
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Senior Project Management ConsultantGalgano & Associati Oct 2010 - Dec 2015Milano, It• Responsible for promotion and implementation of strategic projects such as Lean system Deployment, Development of company Quality Management System, Rationalization and optimization through Lean & six sigma methodology; Transformation & Integration; Review of Organizational Models • Trainer for Total Quality, Right Sizing, Strategy and Organizational Analysis, Problem Solving, Lean Sigma, Service Excellence and Complaints Management, Project and Change Management, Leadership, Effective Communication. -
Operation Quality Project Manager Southern And Eastern RegionAxa Italia Feb 2008 - Oct 2010Milano, Milano, It• Responsible for organizational change and process improvements for Italy, Spain, Portugal, Greece, Turkey, Poland. -
Black Belt & Projects LeaderMedtronic Aug 2007 - Feb 2008Minneapolis, Mn, Us -
Lean Sigma & Education SpecialistMedtronic Feb 2006 - Jul 2007Minneapolis, Mn, Us
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Customer Service Rep.Medtronic May 2002 - Feb 2006Minneapolis, Mn, Us
Daniela Richiusa Skills
Daniela Richiusa Education Details
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Università Cattolica Del Sacro CuoreEconomics -
Medtronic Italia S.P.A.Certificazione Black Belt (Lean Sigma)
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Sda BocconiChange Management
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Galgano E Associati ConsultingMaster Analista Di Organizzazione
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Università Cattolica Del Sacro CuoreStrategia D’Impresa
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Hec ParisLeadership Accademy
Frequently Asked Questions about Daniela Richiusa
What company does Daniela Richiusa work for?
Daniela Richiusa works for Schneider Electric
What is Daniela Richiusa's role at the current company?
Daniela Richiusa's current role is Vice President Quality, Customer Care, Technical Support and Training.
What is Daniela Richiusa's email address?
Daniela Richiusa's email address is ca****@****ilio.it
What schools did Daniela Richiusa attend?
Daniela Richiusa attended Università Cattolica Del Sacro Cuore, Medtronic Italia S.p.a., Sda Bocconi, Galgano E Associati Consulting, Università Cattolica Del Sacro Cuore, Hec Paris.
What skills is Daniela Richiusa known for?
Daniela Richiusa has skills like Process Engineering, Change Management, Leadership, Process Improvement, Management Consulting, Supply Chain, Lean Manufacturing, Continuous Improvement, Six Sigma, Black Belt, Sap, Kaizen.
Who are Daniela Richiusa's colleagues?
Daniela Richiusa's colleagues are Sridhar Bhaskar, Thomas Bernet, Randy Hedrick, David Imhof, Itzel Merino, Carlos Monestel, Marvin Foster.
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