Daniel Aridor, Pmp, Lssgb, Bba, Mes Email & Phone Number

Remote

Full-time project assistant work for 5 project managers. Supporting 54 public safety programs that include at-risk workers, public officials, first responders, and schools. Responsibilities of the role include:Collaborating with cross-functional teams to ensure the successful completion of project deliverables for 25+ high-value projects annually.Managed multiple concurrent projects by creating workspaces (Mavenlink/Kantata), setting schedules, developing milestones, assigning resources, establishing dependencies in GANTT charts, and linking scope documents.Attending all necessary stakeholder/project planning meetings to take notes and help in managing expectations/requirements for upcoming project deliverables.Responsible for the setup, monitoring/controlling, and finalization of all email campaigns (MDR) for school programs.Responsible for PMO, documenting best practices, updating internal processes, recording lessons learned, and communicating them to stakeholders.Delivered comprehensive weekly project reports for all programs, providing project managers with clear insights into active and completed projects, along with accurate forecasts for upcoming projects and project completion dates. Including all project revenue budgets, project cost budgets, and project cost actuals for data analysis and comparison from previous years. Championed project fulfillment initiatives, garnering an impressive 98.6% average of projects completed on time, while slashing cost-per-order metrics by 50% YoY, saving thousands in productivity.Pulling all critical data at the end of a project's life and building a final summary narrative for the client. It includes a count of the client's end users reached, Google Analytics, brand impressions, emails delivered/opened, past year to current year comparisons, and feedback for improvement.

Led call center initiatives, achieving a 98.6% on-time project completion rate and reducing cost-per-order metric by 50% YoY, saving thousands in productivity.Designed and implemented technology integration solutions for KPI reporting, site goals, and metric standards, successfully building a remote infrastructure.Overseeing call center operations and scheduling callers to call programs/projects on a daily/weekly basis.Managed the submission and tracking of tickets for call center outages and internal calling program enhancements.Created and delivered comprehensive weekly call center reports for calling projects, providing project managers with clear insights into active and completed projects, along with accurate forecasts for upcoming call programs and project completion dates.Conducted quality assurance by evaluating call recordings to perform in-depth performance reviews, identifying strengths, and pinpointing opportunities for improvement.

Remote

Managed 50+ training waves, overseeing hiring, staff training, and quality assurance to achieve a 92% graduation rate.Coached employees for performance improvement, focusing on root cause analysis of negative behavior.Managed changes to project scope, timelines, and resources, ensuring proper documentation and communication of adjustments.Identified potential risks, developed mitigation strategies, and proactively addressed issues to minimize impact on project objectives.Conducted performance reviews, set annual goals, developed SMART plans, and led weekly/monthly stand-up meetings.Led a team of 200+ employees, driving productivity and efficiency, and meeting client metrics for performance, service level, quality, and attrition.Developed and implemented policies and process improvements, increasing customer retention rates and client satisfaction.

Remote

Correspondence with post-close clientele, associations, banks, and mortgage companies via email/phone to get tenants prepared for their move-in dates.Preparation of association documents and fees entailing the close of a unit.Oversaw the execution, monitoring/controlling, and closing phases of post-close projects.Managed project closure, including the organization and secure storage of all final deliverables in cloud-based systems.

Orlando, Florida, United States

Managed and coached a team of 6-7 sales representatives. Organized pro audio department merchandising. Organization of teams work schedule. This included the maintenance of a 40-hour schedule for each representative weekly where sales could equally be made. Keeping a log of all potential clients/leads and sales made in our required company sales journals. Daily audits of my team's individual sales journals and callbacks. Responsibility over inventory/stock received using our sales system GERS. Updating item inventory for a total of 100+ products and 20+ brands every 2 weeks to ensure the item counts remained normal over a bi-weekly sales period. Selling ESPs (Extended Service Plans) and educating customers on product warranties.

Boca Raton, Florida, United States

Opening, setting up, and closing the mall kiosk located at the Boca Raton Town Center Mall. Merchandising and pricing products which included the printing/attachment of labels. Adding and removing stock from inventory. Face-to-face customer sales interactions daily. Use of sales system via company laptop which included operating a card reading machine. Lifting and carrying 20–40-pound wholesale invoices to our delivery team outside the mall. Inventory/store upkeep audited daily for theft prevention.