Experienced Product Manager and Product Owner with a proven track record of over 10 years in managing and developing innovative technological products, automating processes through digital transformation, and overseeing IT operations in the financial sector. Specialized in precisely identifying customer needs and formulating and executing product strategies that align business vision with user requirements, successfully leading the entire product lifecycle from ideation to launch, and implementing iterative improvements that enhance both customer satisfaction and operational efficiency. With advanced expertise in agile methodologies, I lead multicultural and multidisciplinary teams to deliver high-value digital solutions. My experience includes defining and managing roadmaps, product scope, backlog administration, setting and achieving OKRs and KPIs, prioritizing features, overseeing technological development, and allocating and managing budgets. Additionally, I design comprehensive strategies for ideation, UX/UI, prototyping, user testing, and conduct customer and market research. I excel in stakeholder negotiation, supported by a deep understanding of software, hardware, and operational and commercial processes.
-
Product OwnerBancolombia Jan 2021 - Apr 2024Medellín, Antioquia, ColombiaResponsible for leading the vision, strategy, and technological development of new products and services offered through Bancolombia’s ATM network, positioning this channel as a key component of the company’s digital transformation. Leading the entire product lifecycle, from needs identification and ideation to product launch and adoption. Additionally, accountable for budget management, resource control, defining and tracking OKRs and KPIs, and directing negotiations with stakeholders. -
Self-Service Channels Senior AnalystBancolombia Feb 2018 - Dec 2020Medellín, Antioquia, ColombiaResponsible for the strategy, design, and development of technological solutions for self-service channels, aiming to optimize Bancolombia's physical distribution network and ensure customer satisfaction. -
Digital Channels Ux AnalystBancolombia Jan 2017 - Jan 2018Medellín, Antioquia, ColombiaResponsible for designing and implementing the user experience strategy for digital channels, and leading the design teams involved in the UX and UI process. -
Contact Center Channel AnalystBancolombia Jun 2015 - Dec 2016Medellín, Antioquia, ColombiaResponsible for developing and executing strategies for new digital channels to support customers and sell financial products. -
Contact Channels And Customer Satisfaction AnalystSura Seguros Sep 2014 - Jun 2015Medellín, Antioquia, ColombiaResponsible for the strategy and operation of support channels, ensuring customer satisfaction with home and vehicle insurance assistance services.
Daniela Rivera Education Details
-
Marketing -
General English - London, Uk - Toronto, Canada -
Business -
Artificial Intelligence
Frequently Asked Questions about Daniela Rivera
What is Daniela Rivera's role at the current company?
Daniela Rivera's current role is Product Owner | Product Manager | IT Project Manager | Digital Transformation | Digital Strategy | Product Development | Agile Leadership | Agile Methodologies | Scrum | Innovation | AI |.
What schools did Daniela Rivera attend?
Daniela Rivera attended Universidad Eafit, Ec English Language Centres Alumni, Universidad Eafit, Universidad De Antioquia.
Not the Daniela Rivera you were looking for?
-
-
-
Daniela Rivera
Business Development Representative At Oracle With Expertise In Customer SatisfactionBogota, D.c. -
1ccb.org.co
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial