Daniel Arnold Email and Phone Number

Manage correspondence across phone, chat, secure message and social media channels. Consult with internal business partners and Client base re: highly sensitive and complex issues. Assist Manager and Director in coordinating team resources and monitoring team activities. Contribute to the improvement of the department by identifying barriers and providing input to solutions, always coaching toward behaviour changes in order to exceed changing metrics. Foster a mindset of continuous improvement and learning and encourage behaviors that build the desired culture and environment. Ensure the success and engagement of my direct reports by fostering a positive work environment. Document monthly performance review for employee’s individual 1:1 discussions, perform mid-year and year-end performance reviews, and provide appropriate coaching and mentoring.

Responsible for onboarding of new hires, working closely with learning consultants, trainers, and floor leaders; provide coaching and mentoring for 10+ reps under my leadership, ensuring metrics are met and exceeded by way of daily integrated and scheduled coaching; submitting continuous improvement ideas after active engagement with reps and leadership to help facilitate development in a WFH environment; managed and participated in special projects, and actively supporting other business partners with their various needs.

Expert in both Group Benefits and Group Retirement Services.I offer support to both new hires from each line of business through on-boarding, as well as seasoned TB (Total Benefits) reps. In addition, I am a key support to TB managers in Waterloo and Montreal across various projects, coaching, and improvement initiatives.I am a resource for not just my team or site, but the department as a whole.

I have developed the Sun Life Financial Social Media Role from inception (including current processes and templates) as well as facilitated transition to the Client Care Centre's digital representatives by generating and delivering training content.