My background in technology services and leading teams has given me hands-on experience in managing projects, developing deliverables, and driving project success. Motivated by the impact of achieving successful results, I have a true personal passion for taking on challenges with a positive approach, constant encouragement, and collaboration to bring people together to move towards a mutual goal. Skills and interests: Planning, teamwork, team leadership, project management, organization, problem-solving, and proactivity.
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Customer Success AnalystCognizant Feb 2021 - Mar 2022Buenos Aires, Argentina- Designed strategies to improve service quality by analyzing customer surveys and stakeholder's needs to improve internal processes.- Worked closely with Operation Head, Service Delivery Managers, and Engineer team to follow up on actions implemented around Customer Experience.- Prepared and reviewed monthly and quarterly business results report for global leaders and partners. -
Team Lead For GoogleCognizant May 2017 - Jan 2021Buenos Aires, Argentina- Led a team by generating individual and team actions to ensure customer satisfaction and quality of service for Google Business Profile users.- Generated accurate reports on team performance for senior managers and client stakeholders.- Worked together with partner leaders to design strategies for GPB users to improve the Spanish speakers' customer experience (CSAT - TRT - FCR - Quality - Voice of the customer). -
Subject Matter Expert At GoogleCognizant Apr 2016 - Apr 2017Buenos Aires, ArgentinaSupported and guided the Google customer service representatives ensuring the resolution of the user's issue, experience and quality of service.Main tasks:- Detection of problems and their main causes.- Incident resolution by implementing new procedures- Development of techniques to achieve customer and own objectives, as well as analysis, reports, improvement action plans, coaching and training sessions for customer service representatives, among others. -
Online Specialist At Google My BusinessCognizant Aug 2015 - Apr 2016Buenos Aires, ArgentinaTechnical and specialized consulting to Google My Business users, ensuring the resolution of problems with the tools and the good experience provided in the service. -
Sales SupervisorMovistar (Telefónica Hispam) Aug 2012 - Nov 2015Venezuela• Provided sales advisement and customer service to clients of the various business lines, products and promotions of the company.• Responsible for the achievement of the monthly sales quota.• Sales summary, Inventory control, administrative and finances control.
Daniela Rojas Escobar Education Details
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Telematics
Frequently Asked Questions about Daniela Rojas Escobar
What is Daniela Rojas Escobar's role at the current company?
Daniela Rojas Escobar's current role is Electronic Engineer | Customer Success expert | Team Lead.
What schools did Daniela Rojas Escobar attend?
Daniela Rojas Escobar attended Universidad De Falcon.
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Internacionalista Con Énfasis En Derechos Humanos Y Justicia Transicional. Voluntaria Juvenil De La Cruz Roja ColombianaBogota, D.c.
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