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Daniela Rojas Escobar is listed as Electronic Engineer | Customer Success expert | Team Lead based in Copenhagen, Capital Region Of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Daniela Rojas Escobar.
Daniela Rojas Escobar previously worked as Customer Success Analyst at Cognizant and Team Lead for Google at Cognizant. Daniela Rojas Escobar holds Electronic Engineer, Telematics from Universidad De Falcon.
My background in technology services and leading teams has given me hands-on experience in managing projects, developing deliverables, and driving project success. Motivated by the impact of achieving successful results, I have a true personal passion for taking on challenges with a positive approach, constant encouragement, and collaboration to bring people together to move towards a mutual goal. Skills and interests: Planning, teamwork, team leadership, project management, organization, problem-solving, and proactivity.
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Buenos Aires, Argentina
- Designed strategies to improve service quality by analyzing customer surveys and stakeholder's needs to improve internal processes.- Worked closely with Operation Head, Service Delivery Managers, and Engineer team to follow up on actions implemented around Customer Experience.- Prepared and reviewed monthly and quarterly business results report for.
Buenos Aires, Argentina
- Led a team by generating individual and team actions to ensure customer satisfaction and quality of service for Google Business Profile users.- Generated accurate reports on team performance for senior managers and client stakeholders.- Worked together with partner leaders to design strategies for GPB users to improve the Spanish speakers' customer.
Buenos Aires, Argentina
Supported and guided the Google customer service representatives ensuring the resolution of the user's issue, experience and quality of service.Main tasks:- Detection of problems and their main causes.- Incident resolution by implementing new procedures- Development of techniques to achieve customer and own objectives, as well as analysis, reports.
Buenos Aires, Argentina
Technical and specialized consulting to Google My Business users, ensuring the resolution of problems with the tools and the good experience provided in the service.
Venezuela
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Daniela Rojas Escobar is listed as Electronic Engineer | Customer Success expert | Team Lead.
Daniela Rojas Escobar is based in Copenhagen, Capital Region Of Denmark, Denmark.
Daniela Rojas Escobar has worked for Cognizant and Movistar (Telefónica Hispam).
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Daniela Rojas Escobar holds Electronic Engineer, Telematics from Universidad De Falcon.
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