- Supporting customers through social media channels such as Twitter/X, Instagram, Facebook, and Google Play in line with the company's tone in terms of writing and empathy. - Being proactive and looking for engagement opportunities - Liaising with the marketing and content teams- Working as a part of a smaller, close-knit team- Regularly hitting weekly performance metrics

- Assisting customers via the chat system, email, and calls - Delivering clear communication whilst being friendly, professional, and empathetic- Regularly meeting weekly and monthly targets and KPIs - Being knowledgeable about all aspects of the company to resolve queries promptly and efficiently- Being self-motivated in a work-from-home environment- Using Slack and Google Meets to liaise with the team and other departments, communicating with management and colleagues regularly- Adapting to different scenarios and dealing with difficult/sensitive topics, sometimes with vulnerable people

Designing graphics and illustration work such as:- Portraits - Logos- Social media content (banners, promotional material)- Greeting cards- Business cards - GIFsProficient in: Photoshop, Illustrator, InDesign, and Affinity Designer

Working in the global flagship store implementing eye-catching and creative visual displays. Product matching, implementing floor moves, launching new collections and updating prior ones, remaining up to date with the latest trends, mannequin styling, and building furniture and props for displays. Luxury level one-to-one customer service experience such as personal shopping, story-telling, providing information on current collections, artist inspirations, garment care, and knowledge of materials used for the products. - Maintaining shop floor standards- Steaming and pressing garments- Supporting with delivery, unpacking, and allocating the stock - Shopfloor moves (including overnight shifts) - Supporting with all aspects of customer service including shop floor, fitting room, and till point. Always going the extra mile

Working as part of a volunteer creative team during the COVID-19 lockdown to design graphics, illustrations, and templates for social media content. Reflecting the brand’s identity and visual style. Working from a brief, but also coming up with fresh and exciting ideas to increase engagement. Scheduling daily social media posts using the program 'Later' and keeping up to date with insights such as engagement/followers across Instagram, Facebook and Twitter/X.

Merchandising the shop-floor for the largest Zara in the UK, in line with company processes, in an extremely fast-paced role.Managing stock level on the shop floor, stockroom, and warehouse, creating exciting and eye-catching visual displays, and staying up-to-date with the latest trends.Analysing sales figures, and creating/implementing solutions to help increase sales, liaising with head office and area team to devise new ideas for visuals, launching new collections in store, planning and allocating stock entering or leaving the store.Maximizing sales, approaching customers, and providing a high standard of customer service. Supporting with customer service and using managerial skills to support the running of the shop floor.

Supporting with back of house operations. Responding to customer queries through email, liaising with head office, packaging and labelling orders to be sent from store.

Working part-time as a Sales Assistant throughout University. Here I gained valuable knowledge in customer service and basic visual merchandising strategies. Working under pressure in an extremely busy store with excellent customer service skills. Promoted to supervisor level.- Serving customers on the shop floor, fitting room and till point - Supporting with delivery (unpacking, tagging and clearning the products) - Having a good knowledge of the shop floor and where products are allocated- Supporting visuals with moving and re-allocating stock- Encouraging customers to signup to store membership point system - Maintaining shop floor standards

- Delivering great customer service- Maintaining standards on the shop floor- Supporting with delivery - Maintaining the stockroom