Daniel Deepak Email & Phone Number

Bengaluru, Karnataka, India

• Delivered infrastructure projects by managing end-to-end processes in alignment with strategic goals.• Ensured high-quality deliverables by maintaining strict adherence to design specifications and 100% quality standards.• Facilitated project execution by removing obstacles, ensuring timely milestone completion.• Represented infrastructure at CAB meetings to advocate for necessary updates.• Coordinated technical components across teams, integrating solutions into the project effectively.• Developed detailed technical plans, enhancing clarity and project direction.• Supported testing activities by providing resources and guidance to ensure quality.• Administered resource planning, optimizing staffing and budget allocation.• Enhanced project visibility with clear, consistent workstream status reports.• Managed risks and dependencies, implementing mitigations to protect project timelines.

Bengaluru, Karnataka, India

• Enhanced email security by deploying Cisco Ironport and cloud solutions, reducing spam and malware.• Optimized SMTP mail flow, improving system reliability and performance.• Advanced threat detection and response through malware protection, SPF, DKIM, DMAR, and threat grid technologies.• Strengthened DLP infrastructure, enhancing incident management and minimizing breaches.• Resolved DNS and networking issues, boosting network stability.• Improved client service availability, ensuring high satisfaction through technical readiness.• Managed high-traffic networks by strategizing for traffic fluctuations and effective multitasking.• Streamlined reporting processes, producing analytical reports for strategic insights.• Led team operations, enhancing productivity and speeding project delivery.• Facilitated team development, improving operational efficiency through process optimization.

Karnataka, India

• Enhanced email security by deploying Cisco Ironport and cloud solutions, significantly reducing threats.• Reduced spam and malware through strict anti-spam and anti-malware policies and enhanced gateway control.• Managed SMTP tasks efficiently ensuring stable and secure mail flow across the organization.• Advanced malware detection enabled by utilizing Threat Grid, improving threat response times.• Administered DLP infrastructure ensuring robust incident management and data protection.• Resolved critical networking issues improving DNS, protocols, and device reliability.• Maintained client service excellence by providing dependable technical support and enhancing client satisfaction.• Managed network traffic effectively during high-demand periods, optimizing system performance.• Streamlined reporting processes facilitating informed decision-making and project monitoring.• Led team productivity improvements by enhancing skills and streamlining workflow processes.

• Resolved audio and video issues using ITIL practices and Netscout and MATS diagnostics.• Enhanced network reliability by analysing and escalating critical errors from CUCM logs.• Optimized SIP and RTP communications through thorough analysis and troubleshooting.• Maintained network and device health with regular monitoring and prompt alert responses.• Minimized downtime by analysing outages and coordinating effective incident responses.• Accelerated issue resolution by creating detailed lab simulations for troubleshooting.• Strengthened customer relationships by establishing technical rapport and supporting network operations.• Proactively managed customer cases by monitoring and timely resolving ongoing issues.• Improved network stability using the Orion tool to detect and remedy network issues like packet loss and device failures.

Bangalore Urban, Karnataka, India

• Enhanced network performance by maintaining and configuring routers and switches, and implementing necessary changes.• Optimized network traffic by diverting flows to reduce congestion.• Strengthened network security by hardening devices and integrating advanced monitoring systems.• Improved problem management by analysing failures and coordinating with service providers.• Enhanced client reporting by preparing detailed monthly network flow and utilization reports.• Streamlined remote support by efficiently resolving WAN and LAN issues, improving client satisfaction.• Facilitated network maintenance and upgrades by coordinating with field engineers and service providers.• Maintained 24x7 network monitoring in a NOC environment, ensuring continuous operations and prompt incident response.

Bangalore Urban, Karnataka, India

• Enhanced team troubleshooting skills by mentoring on complex technical issues.• Improved process compliance by customizing and enforcing adherence to procedures.• Ensured network reliability by optimizing network equipment for latency and signal integrity.• Resolved high-severity incidents by managing and closing critical network tickets.• Facilitated communication by delivering comprehensive network operation reports to management.• Configured network connections across various DSLAMs, ATM switches, and servers, improving connectivity.• Diagnosed complex network issues across layers 1 to 3, reducing downtime and boosting stability.• Streamlined incident management using the Remedy tool for efficient problem resolution.• Supported field operations with expert chat support for technician troubleshooting.• Monitored network performance to ensure availability and perform root cause analyses.

Bachelor Of Science – Computer Science

Master Of Science - Ms, Information Technology