Daniela Dias Email & Phone Number

Rio De Janeiro, Brazil

Customer Service (B2B) in the European, Latin, and Asian markets in the receptive segment, involving negotiation of deadlines, availability, and rates with suppliers | Responsibilities include sending proposals, travel itineraries, and budgets tailored to the customer's profile, as well as advising on logistics and itinerary | Execution of reservation operations and management of costs and payments.

São Paulo, Brasil

Travel and Flight Coordination - Logistics of corporate and leisure travel.Management of flight transportation | Hotels | Land transportation | Personal security logistics | Travel itinerary | Documentation (visas, passports, vaccines, forms, permits, etc.) | Arrival and Departure Monitoring | Organization and search of leisure tours (restaurants, shows, events, attractions, among others) | Internal Information and Process Management | Control of payments, credit cards and cost management | 24/7 customer service and support.

Rio De Janeiro E Região, Brasil

Service and support to internal customers | Air and Ground Transportation Logistics | Negotiation of the entire travel program with a focus on cost reduction | Information Management and Internal Processes | Cost management, suppliers, and security | Control of refunds and open tickets with savings | Account analysis and cost conference | Hotel Reservations | Request and control of credit cards.

Rio De Janeiro E Região, Brasil

Personalized service to external customers | Monitoring and assistance to customers, agencies, operators, and OTA's with all the services offered at Belmond Copacabana Palace and Belmond Hotel das Catarata | Information Management of the hotel's policy offering the special as a differential | Details of services, applicable rates, discounts and amenities, payment systems used, and leisure options | Application of Leading LQA standards.

Rio De Janeiro Area, Brazil

Direct customer service | Monitoring and assistance throughout the process of opening the reservation and finalizing it, guiding them to the chosen destination | Booking, alteration, issuance of tickets, and complementary services | Opening a Customer Service Call, involving the various internal areas of the company in issues brought up by customers, such as flight delays, airport changes, cancellations, lost luggage and other, monitoring before and after the launch of the ticket.

Rio De Janeiro E Região, Brasil

Customer service, agencies, operators, and OTA's; | Monitoring and assistance during the entire process of opening the reservation and finalizing it, guiding them to the chosen destination | Booking, alteration, issuing of tickets | Organizing, Routing, and Confirming Reservations and Sales of Additional Services | Assistance and support in cancellation, flight delays, re-routing, lost baggage, showing empathy and advising customers of flight plan changes or cancellation

Rio De Janeiro E Região, Brasil

Rio De Janeiro Area, Brazil

Brasília Area, Brazil

South Africa

Pós-Graduação Lato Sensu - Mba, Gestão Empresarial E Marketing.

Turismo, Gestão De Turismo

Gastronomia, Cooking And Related Culinary Arts, General