o Writing, editing, and managing updates to documentation for Graphic Solutions Business applications, including user guides, technical documents, and customer-facing documentso Managing the proposal response document, including gathering information, collaborating with sales and development teams, writing & editing the document, ensuring the accuracy and proper flow of information, and creating and maintaining a Style Guide for the documento Writing detailed API documentation for… Show more o Writing, editing, and managing updates to documentation for Graphic Solutions Business applications, including user guides, technical documents, and customer-facing documentso Managing the proposal response document, including gathering information, collaborating with sales and development teams, writing & editing the document, ensuring the accuracy and proper flow of information, and creating and maintaining a Style Guide for the documento Writing detailed API documentation for development team, as well as API-using customerso Restructuring existing Knowledge Base to be overall more user-friendly and all-encompassingo Maintaining the Knowledge Base by updating the existing documentation when new software versions are released, as well as writing new articles as changes ariseo Collaborating with software development team, customer liaisons, and support team to write Knowledge Base articles when bugs, errors, or areas of complexity are discovered Show less

o Writing, editing, and managing updates to documentation for technical applications, including user guides, release notes, and technical articleso Ensuring technical literature language reflects the intended audience and adheres to the Style Guide and various standards from customer-facing guides to internal documentso Planning, developing, and organizing operational procedures and manualso Communicating with internal teams, including software developers, quality assurance teams… Show more o Writing, editing, and managing updates to documentation for technical applications, including user guides, release notes, and technical articleso Ensuring technical literature language reflects the intended audience and adheres to the Style Guide and various standards from customer-facing guides to internal documentso Planning, developing, and organizing operational procedures and manualso Communicating with internal teams, including software developers, quality assurance teams, product managers, and project managers to define content goals o Performing testing in collaboration with quality assurance teams to improve application workflow, user experience, locate defects and potential enhancements o Building a Knowledge Base library of articles, user guides, and other documentation regarding Messaging applications for external and internal useo Working with Branding department to design templates for short articles and mid-length documents, as well as the Style Guide for Knowledge Base articleso Assessing Messaging applications to find potential areas of complexity for Knowledge Base articleso Producing original training and tutorial videos for technical applicationso Authoring beta test questions for software releases Show less

o Updated documentation for technical applications, including user guides and release noteso Reorganized Messaging team’s documentation library on SharePoint for current development and applications in maintenanceo Implemented folder structure on SharePoint for documentation related to each Messaging application o Designed WebHelp skins and Style Guide for online user guideso Ensured technical literature adheres to the Style Guide

o Transcribing audio dictation for CopyTalk and Rev.com customerso Adhering to the company’s Style Guideo Proofreading transcriptions to ensure grammatical perfection