Senior Customer Technology Consultant
Fedex Services
Chicago, Illinois, United States
Oversaw the bustling areas of the Loop, the surrounding downtown, and the vibrant North/West side of Chicago, along with the neighboring suburbs. It was an exciting role where I managed the complexities of a half-billion dollars annual business, ensuring everything runs smoothly. My key focus was on developing and implementing comprehensive plans using a holistic and insightful consulting approach. I also collaborate closely with various sales representatives, offering them guidance on selling through automation and integration, as well as consulting them on the effective use of the different FedEx and third-party software platforms and tools. As the central point of contact, I consulted with sales representatives to conduct thorough needs analyses, allowing us to tailor technology programs and price points to perfectly align with customer requirements. Key Accomplishments: ► Nurtured strong relationships with customers, actively collaborating with internal groups and departments to provide exceptional assistance and support.►Implemented cutting-edge solutions that seamlessly update customers and back-end systems with real-time pricing, tracking information, and other critical data, ensuring an enhanced customer experience.►Directed and managed a wide range of e-Commerce solutions, software packages, website shopping carts, and SEO/heat maps, resulting in a substantial increase in website traffic and overall online performance.►Established a reputation as the go-to Subject Matter Expert (SME) for coding guidance, databases, automation, APIs, and ERP solutions, providing invaluable expertise and support to internal teams and clients alike.►Championed and executed the successful implementation of new sales-driven initiatives, collaborating closely with customers to meet their unique needs and requirements.►Spearheaded version upgrades, significantly enhancing functionality while minimizing any disruptions to clients, ensuring a smooth and seamless transition.