Daniela Souza Pinto Email & Phone Number

São Paulo, São Paulo, Brasil

As a CX Senior Solution Sales Executive, I drive strategic sales initiatives in customer experience solutions. My role involves understanding client needs, proposing customized solutions, and spearheading sales efforts to elevate customer satisfaction. Operating at a senior level, I leverage expertise to align CX strategies with business objectives, cultivate lasting client relationships, and contribute to overall revenue growth.

São Paulo E Região, Brasil

Driving new sales and total account management activities of IT consulting, IT services (BPO, Applications Management and Outsourcing), software applications, cloud infrastructure and hardware to the Telco & Media Market in Brazil. Developing and implementing strategic account sales plans as well as maintaining a consistent opportunity pipeline in order to reach sales targets. Main customers: Claro Brasil, Tim, Oi, Grupo Globo e Grupo Santillana.

São Paulo Area, Brazil

Customer Experience (CX - Customer Engagement) software and cloud sales for a territory of 300 enterprise customers. Acting since lead generation to deal closing, involving full sales cycle and including pre-sales strategy. Worked very close to Oracle partners in order to cover territory more effectively and bring sales more rapidly, Main customers: Panasonic, Unimed, Passarela, 3M, Grupo Silvio Santos, Emerson, Positron, Teleperformance, Romi and Sorocred.

São Paulo Area, Brazil

Customer Experience (CRM/CX/Customer Engagement/Field Services/AI) software and cloud sales. Prospection and building business opportunities, preparation of presentations and business proposals, complex negotiations and high trading volume. Effective account management: planning, opportunity qualification, pipeline management and sales strategy. Relationship development in various areas and levels of the customers, mainly managerial and executive. Main customers: América Móvil Group (Embratel, Claro, Net, Brasil Center, etc.), Nextel, Sky, Algar Telecom, Globo Group, Abril Group and Tim.

São Paulo Area, Brazil

Advisory profitable sales of all telecommunications services provided in portfolio (data, voice, internet, mobility, data center and cloud computing) and also integrated and customized solutions involving software and hardware, adding value to the company and the customer. Strategic relationship involving several areas of the company in order to identify and develop business opportunities and ensure customer loyalty. Managed an account team consisting of 5 people to ensure the correct implementation of all contracted services, their billing and receipt of accounts. Major customers: Itaú Group, CPFL, AES and EDP.

São Paulo Area, Brazil

Sales of voice and data transmission, infrastructure, site sharing, transport and internet backbone, in addition to the interconnection and relationship between operators.Major clients: CTBC, GVT, Nextel, Diveo, UOL, IG, Terra Atrium / ATelecom (Telefonica), Impsat, Vivo, Tim and Claro.

São Paulo Area, Brazil

Advisory sales to large corporate customers south of São Paulo, in portfolio. Relationship development, retention and maintenance of these customers. Preparation, negotiation and management of commercial projects in Telecommunications.

São Paulo Area, Brazil

Customer prospecting, detection of needs, preparation of business proposals and negotiation with companies from various segments, such as Internet service providers (ISPs), application service providers (ASPs), network integrators and systems. Exploration and development of partnerships with sales channels.

Master Of Business Administration (Mba), Gestão De Vendas

Bachelor'S Degree, Tourism Major

High School

Ensino Médio