• Plan, develop, track, and deliver training for providers and office staff for new applications, processes, and workflows• Create application access for providers and office staff• Analyze and provide support to providers for technical and application issues• Assist in implementing and support of systems deployed to providers• Develop and maintain educational material for new IT application enhancements

• Trained new and current employees on Office365 products and computer usage policies• Trained all new IT employees on current processes• Assigned and monitored tickets to ensure each team member is following established processes• Configured and designed ticketing system (Manage Engine Service Desk) for requests and issues • Migrated 800+ employees to Office365 and created training reference materials for users • Analyzed, diagnosed, and resolved complex computer and network connectivity issues • Created, maintained, and adhered to procedures for logging, reporting, and documenting incidents and requests

Lead Training & Development Specialist:• Assist leadership to determine general training goals for all departments• Coordinate company training needs with Staff Development Trainer• Research and create individualized training needs for each position• Design course objectives and evaluations based on course content• Develop instructional methods, job aids, staff manuals, and other materials appropriate to specific needs • Compile and maintain training records• Provide advice and support to all employees aimed at building organizational cohesion, health, and flexibilityHRIS Specialist:• Process employee transactions for each pay period, providing biweekly reports to payroll, ITSS, and other defined roles• Process and build new hires into HRIS system• Ensure supervisors/managers follow defined protocol when submitting job/pay changes• Maintain, update, and purge HR Information System as appropriate• Maintain confidentiality of records

• Conduct and coordinate classroom style, online, and individual training using prescribed curricula• Facilitate, coordinate, and teach multiple orientation pieces including Centricity Business (IDX), HIPAA, Social Media, Compliance, Customer Service, Phone Etiquette, Annual required testing, and the use of internal website• Assess employees on their competency of their ability to perform necessary job requirements• Assist HR team to develop instructional reference sheets and tools, employee manuals, and other materials appropriate to specific training needs• Compile and maintain training records

• Assist patients with their accounts in person and on the phone• File and audit insurance claim forms• Analyze various reports to enter information on patient accounts properly• Review claims with insurance companies to settle accounts