• Developed a comprehensive measurement of Management of Objectives and Key Results (OKRs) for senior executives and tracked their performance, which has increased the communication between senior executives and the rest of the institution.• Executed daily operational meetings for all senior executives, which decreased patient falls by 15% while promoting the reporting of safety events. In contrast, the proportion of events that harmed patients decreased, outpatient visits increased by 4%, and surgical visits improved by 5%.• Managed internal and external communications for the CEO, prepared talking points for caregivers, employees, the board, and the media.• Gained this position through exceptional detail-orientation, data management, and clarity of communication

• Business Development: Responsible for vetting and diligence of strategic growth opportunities via partner relationships across the Asian and Latin American regions, which have resulted in $30MM+/annually of net new revenue over the next decade and beyond.• Product Development: Collaborated with manager to develop the international business consulting program along with its features, benefits, and persuading senior management to approve the program.• Continuous Improvement: Leading department-wide continuous improvement programs through means such as Salesforce, business reviews, and establishing performance metrics, which led to improved visibility of team productivity and attainment of growth goals.• Account Management: Initiated the first Cleveland Clinic Plus services (consulting) to international hospitals.

• Growing Top Line:- Developed and managed new commercial project which improved monthly revenue by 20%.- Renegotiated contracts with airlines worth an annual revenue increase of $150K.- Introduced a new customer services package which increased the customer base by 4%.• Project Management: Led transfer of operations to a new airport facility by creating an RFP for the remodeling of the new building and the warehouse, coordinating the transferring of all employee credentials, managing meal delivery, and handling all HR matters related to the move.

•Supply Chain Management: Conducted global supply chain improvement project around the management and logistical challenges related to cold chain products in warm weather climates which reduced total costs of ownership by 20% leading to new standard operating procedures.