Seasoned Digital Experience Manager with a trill for creating seamless and engaging online experiences. Skilled in website development & content management, user interface design, and digital marketing strategies to drive customer engagement, satisfaction and conversions. Proven track record of optimising digital platforms to enhance user experience and achieve business objectives.In my role I thrive on creating exceptional online interactions. I specialise in crafting frictionless digital journeys that resonate with users and drive digital results. Here’s what sets me apart:- Strategic Vision: I support our digital vision and strategy, ensuring alignment with marketing objectives. From enhancing web experiences to defining key performance indicators (KPIs), I’m committed to excellence.- Performance Optimisation: Metrics matter. I meticulously monitor web experience performance, leveraging feedback to fine-tune our digital efforts. Whether it’s load times, user engagement, or conversion rates, I’m on it.- Stakeholder Collaboration: Web experiences don’t happen in isolation. I orchestrate alignment across all stakeholders - product marketing, branding, and demand generation. Together, we create cohesive digital narratives that last!- Digital Experience Leadership: Digital experience is my compass. I lead initiatives, from UX/CX strategy creation to functional changes. Ensuring our web functionality meets user and customers needs is my top priority.

I joined the B2B division to propel the company’s global marketing efforts through my expertise in user experience (UX) design for websites. As a leader in this domain, my role involves defining design and interaction strategies that align with stakeholders’ goals, end-user needs, and partner preferences. Specifically:- I conceive, plan, and lead the design of high-end digital brand presence, with a strong focus on cybersecurity.- I collaborate with internal teams—comprising digital, performance, growth marketers, and developers—to generate innovative ideas and solutions.- Bridging communication gaps, I facilitate discussions between design, growth marketing, front-end development, and content design.- I engage with stakeholders, including the CMO and Heads of Marketing, to communicate outcomes.- Experimenting from a UX perspective, I drive user engagement on our web platforms.A significant part of my role is fostering a culture of experimentation and user validation within the marketing organization, ensuring sustainable business growth.

I joined the B2B part of the business to advance company and its global marketing organisation with my knowledge about researches, plans and architectures of the user experience design for websites. As a leader for this area my job was to define design and interaction strategies for global and local marketing organisations which are in sync with stakeholders goals, end-user needs and partners wishes. It means making strategic, tactical and operational UX decisions related to design and usability, as well as website features. In practice my tasks involved:- conceive, plan and lead the design of high-end digital brand presence focusing on cyber security aspects- co-create with internal team consisting of digital, performance, growth marketers and development team on new ideas and solutions- facilitate internal team communication, bridging the gap between design, growth marketing, front-end development and content design- communicate and discuss the outcomes with all stakeholders (incl. CMO, Heads of marketing etc.)- experiment with ideas and grow the lead users' engagements on web from a UX perspectiveA big part of my job was to bring culture of experimentation and user verification closer to marketing organisation and help them to grow the business in sustainable way.

I was part of an interdisciplinary team that focused on strategic aspects of digital transformation. My role involved collaborating with clients and partners to deliver sustainable projects. Specifically, I specialized in experience design, which encompassed service design, user experience, and content design.To achieve our goals, I employed an exploratory and data-driven approach. This involved learning about business challenges, creating development scenarios, designing and testing solutions, and developing new digital strategies in collaboration with business partners and end users. My responsibilities included writing project proposals, developing client relationships, conducting market and user research, designing concepts, analyzing scenarios, and contributing to strategic initiatives.As the lead, I emphasized driving business growth for our clients. Working alongside a team of service, user experience, and content designers, we explored the business context, collected and interpreted relevant data, developed insights, and generated a variety of design concept approaches. Ultimately, we communicated our vision and strategy to help our clients make better business decisions.

I was responsible for envisioning, shaping, designing, and communicating product and service concepts for our customers. We placed special focus on creating sustainable digital touchpoint experiences that truly mattered for businesses. Additionally, part of my job involved inspiring and encouraging those around me to utilize proven service design methods and tools. I also worked on fostering a work culture centered around design and experience initiatives, which ultimately led to business opportunities and great concepts.My expertise areas included:- Customer experience strategy, architecture, concept & design (CX strategy, journeys definition, touch points ideation, personas development, customer feedback loop design, KPI's investigations & design)- User experience strategy, architecture, concept & design (Digital transformation strategy, UX journeys, information architecture definition, navigations design, UI modules & elements design, taxonomies)- Employee experience strategy, architecture & design (EX strategy, Intranet design, physical & digital office design, EX KPI's definition)- Digital Marketing & growth - digital touch points strategy, concept, architecture & design (Analytics interpretation, Growth strategies, Lead management strategies - generation, nurturing and scoring elements design)

I worked within the Marketing and Communication area. I was involved in a project that aimed to renew our customer experience measurement during the sales and delivery phases. The goal was to provide real-time, accurate, and actionable insights into customer experiences and behavior. The project provided a holistic view of the full customer experience across three levels: relationship, customer journey, and touchpoint. My tasks within the project included concept and solution design, as well as project management for technical deliveries. Additionally, I contributed to designing an internal CX ecosystem and collaborated with external partners to create CX approaches for Tieto customer teams.

In the Cloud Computing area, I worked to bring design thinking and CX aspects closer to the Enterprise Cloud (ECPS) organization. My focus was on educating and inspiring people while enhancing transparency and trust. Additionally, I covered all aspects of digitalization, interactions, foresight, and innovation. I transformed Tieto’s global requirements into ECPS/OneCloud specifications, collaborating with ECPS-related services and products to streamline activities and enhance functionalities. The goal was to achieve a seamless experience from the consumer, customer, and user perspective.

I held a pivotal role in ensuring the quality of numerous deliverables across various sub-projects within the IT support services domain. My primary responsibility involved hands-on design expertise, where I communicated, envisioned, shaped, and designed service concepts and ideas using a diverse range of design methods and tools. Additionally, I analyzed these concepts from an implementation standpoint.My overarching goal was to inspire and encourage those around me to explore innovative approaches based on design techniques and user research. I fostered a work atmosphere that prioritized customer experience initiatives and encouraged the development of great ideas.

I handled ITSM ticketing system (ServiceNow) integrations with over 35 customers. My responsibilities included understanding and communicating stakeholder requirements to the appropriate team members, managing all requirements to meet each stakeholder’s needs. A significant part of my job involved collecting and analyzing customer feedback. Additionally, I oversaw the rollout of a completely new platform called Tieto Service Channel for our customers. This platform revolutionized the way customers interacted with Tieto when seeking support or ordering new services.

I served as the primary liaison between customers and the delivery support organization, playing a crucial role in the account planning and delivery governance strategy. My responsibilities included overseeing a team of 12 to 46 specialists dedicated to my account, which had an annual turnover ranging from 2 to 3 million EUR. I closely collaborated with customers to understand their requirements, needs, and feedback, promptly addressing requests for new services. Simultaneously, I proactively sought out and implemented innovative solutions and procedures to enhance overall customer service efficiency. My top priorities were ensuring service quality and managing delivery costs in alignment with the established plan.

As a Test Manager at the program level, I successfully oversaw program user acceptance and beta test activities aimed at delivering a highly integrated global e-commerce solution in the online sales domain. In my role, I was tasked with developing new test processes and updating/fixing existing ones, while collaborating with various countries, locations, companies, and cultures. I managed to enhance the quality and improve the user experience of the system, as acknowledged by the customer.Moreover, my involvement in one of the largest program updates expanded my knowledge and experience in logistics business processes, provided an overview of general online sales strategy, insight into online marketing activities, online customer care, and online payment systems, as well as analytics and user experience optimization. This experience deepened my understanding of customer processes, particularly in change management, release management, risk management, and resource management areas.

In my role as a R&D TESTING PRE-SALES COORDINATOR, my work encompassed various tasks related to sales, offerings, and process enhancements. I oversaw, supported, and facilitated the Global Delivery Model (GDM) Project, where I defined and improved Tieto's global processes. This involved developing general testing practices, collaborating globally with relevant stakeholders in Tieto, and serving as a mentor, support person, and facilitator. I also devised and documented highly practical, repeatable concepts that streamlined and enhanced project activities.During my tenure as a TEST ENGINEER, I participated in the Charging network element project. My duties included test planning, execution, and result analysis in both functional and performance testing domains. Additionally, I engaged in test case automation using XML scripts.

As a TEST ENGINEER, I was tasked with performance testing (stability and capacity), test planning, execution, and results analysis. Additionally, I served as the SCRUM MASTER for the team, overseeing the coordination of daily tasks, organizing meetings, removing obstacles, and providing team leadership. The project centered around Agile software development, focusing on a high-performance system enabling mobile network operators to deliver multimedia messaging services to subscribers and virtual operators. The system was built on Linux (Flexi) and UNIX (HP-UX) platforms.

As a SOFTWARE TESTER, my role involved meticulous attention to detail and comprehensive testing procedures for two crucial mobile network elements. I took charge of various aspects of testing, including product integration, where I ensured seamless compatibility and functionality between different components. Functional testing was another essential part of my responsibilities, where I thoroughly examined the performance of the software against specified requirements.System testing was another crucial area where I assessed the overall performance and reliability of the system as a whole, identifying any potential issues or weaknesses. Additionally, upgrade testing was an ongoing task, where I verified the smooth transition and compatibility of new software versions with existing systems.In addition to testing duties, I also took on the responsibility of commissioning test environments. This involved setting up and configuring the necessary infrastructure to replicate real-world scenarios for thorough testing.Furthermore, I played a significant role in the creation and review of customer documentation. This included user manuals, technical guides, and other instructional materials to ensure that customers had clear and concise guidance on using the software effectively.Overall, my role as a SOFTWARE TESTER involved a diverse range of tasks aimed at ensuring the quality, reliability, and user-friendliness of the mobile network elements I worked with.

Work on translation and localization of web applications to Polish (done on my free time)

Translation and localization of web application to Polish (done on my free time). Also minor functional tests according to changes.