Daniel Aurand Email & Phone Number

Experienced in handling homeowners, commercial, farm and general liability claims.

Responsible for review of claim files and ensuring company job aids and processes are followed. Deliver one-on-one coaching with file handlers to guarantee quality standards.* Maintained a superior quality rating of 95.2% for 30 adjusters, exceeding company goals. * Achieved 100% compliance on personal quality reviews.

Management level position. Responsible to oversee claim settlements that averaged 16.7 million annually. Reviewed an average of 100 bodily injury claim files per month. Granted settlement authority and coached up to 25 claim representatives in negotiating and evaluating claims. Interacted with Special Investigation Unit (fraud division), staff and outside counsel in defending cases in litigation. • Gatekeeper of critical areas including severity control and venue trends.• Managed 14… Show more Management level position. Responsible to oversee claim settlements that averaged 16.7 million annually. Reviewed an average of 100 bodily injury claim files per month. Granted settlement authority and coached up to 25 claim representatives in negotiating and evaluating claims. Interacted with Special Investigation Unit (fraud division), staff and outside counsel in defending cases in litigation. • Gatekeeper of critical areas including severity control and venue trends.• Managed 14 employees as work was transitioned to another office over 3 months in addition to evaluation consultant duties. Also maintained a pending of 50 claims files and provide authority and guidance necessary as we closed and transferred claims. Earned a performance bonus.• Subject matter expert selected by office manager to resolve complex claims-processing issues; participate in quality-control audits; and monitor claim status updates. Handled claims with values up to $100,000 using personal authority.• Maintained a superior quality rating of 93% and above in file handling and claims resolution.• Solid working knowledge of claim handling in 33 states and venues. Developed strategies and processes to keep office current and compliant with state requirements.• Handled minor impact soft tissue claims, attorney represented and litigation files. • Chosen to train new adjusters at the local and home office level.• Recognized for superior customer service skills.• Received the Allstate Chairman Vision Award, Allstate’s most prestigious employee recognition award in 2005 and 2009. Show less

Bs, Business Administration

Education record