Daniela Vila Raguz Email & Phone Number

Bachelor of Communications, with a specialisation in Marketing and Advertising. Fluent in English, basic level of French and good knowledge of various tools such as MS office, CRM software and Adobe tools.My professional experience has been dedicated to sales, key account management, customer service, marketing and activities related to internal coordination in a company, such as meetings, events, committees and follow up of C level agendas. I have had access to different industries and services, which I consider an advantage, since it has been helpful to my professional growth. I consider myself enthusiastic, empathetic, committed and curious by nature person who really enjoys meeting new people and work as a team. I learn quickly and my goal is to work in a company that allows me to grow and where I can be of value to achieve mutual benefit.SALES AND CUSTOMER SERVICE SKILLS (B2B and B2C) Experience in prospecting new customers and maintain an installed base of clients (KAM). Elaboration of presentations and proposals. Attentive to opportunities for improvement, up-sells and cross-selling. Good communication with all the stakeholders, internal and external. Team leader to achieve quotas. Development of strategies for customer loyalty, retention and recovery. Creative, multitasking and able to work in a fast environment.MARKETING SKILLS Design strategies for new customers. Concept creation for the design of advertising pieces, always supported by a graphic designer. Keeping the customers loyalty via different media, like social media, newsletters with valuable content, training, excellent customer service, etc. Supervision of suppliers for the elaboration and design of merchandising and corporate material, always paying attention to detail and designated deadlines. Coordination for different events aimed at potential clients and fixed ones, COORDINATION AND ASSISTANCE SKILLS Coordinate agendas, schedules, resources and information for all parts involved, including C level positions. Follow-up of different tasks assigned and agreements settled in their due time.  Minute taking in business and board meetings. Keep track of sessions and committees by duly saving the information in an organized manner and, if requested, do so confidentially. Coordination of various events: workshops, small ceremonies Support in recruitment processes and training. Organized, quick learner and reliable. Volunteer work. Because of an FTA between Canada and Peru I´m LMIA exempt.  Willing to relocate.