Serve as the primary client liaison, managing communication and ensuring successful request fulfillment. Maintain a flexible, “do whatever it takes” approach to work, including availability during rotating schedules and on-call hours. Ensure accuracy of CRM tickets and oversee associates’ ticket/reservation handling. Build and nurture direct relationships with assigned members.Research and draft client proposals, newsletters, and updates on key markets (NY, LA, Miami, London).

• Provide relief support for any doormen or porters on leave throughout the year.• Greet and nurture relationships with tenants and guests. • Ensure highest level of building security by monitoring systems, resulting in a zero incident record.• Receive and update log of all incoming and outgoing packages and deliveries.

• Provided administrative support, including but not limited to answering phone calls/emails, schedule meeting arrangements and provide follow up notes.• Designed and implemented company travel policy and booking processes, resulting in a 20% reduction in expenditures.• Booked all business related travel for entire company.• Maintained several budgets for 12 projects in various sectors.• Delegated resources according to project needs via Resource Manager by Smart Sheet.• Authored technical documents for clients in the real estate, non-profit, professional sports, and retailsectors.

• Organize and maintain studio space, create system for equipment and inventory.• Provide administrative support, including but not limited to answering phone calls/mails, scheduling, travel and meeting arrangements.• Curate contact database and expense reports• Conduct internal and external research for various projects; maintain an educated understanding of culture, music, brands and lifestyle.• Assist in the planning, set up, execution, and post-production for shoots both on and off site.• Manage and maintain online Shopify site for print and merchandise sales.

• Maintained correspondence and coordinated between contractors, project team, constituents, stockholders and NYC agencies (NYCDDC, NYCDEP, MTA, etc.)• Point of contact for any community questions, concerns and/or complaints.• Reviewed and developed an understanding of plans and specifications of construction contracts.• Coordinated walkthroughs of project to assess and address any negative impact affecting the community.• Organized a notification network, overtimedeveloping relationships with important community institutions and organizations.• Produced informational materials, newsletters, advisories and bulletins to the network, bothphysically and electronically.• Kept record of all community interactions, meeting minutes, complaints and correspondence for both in and out of the field office.

• Managed interdepartmental communication in regard to completing tasks efficiently and in a timely manner.• Composed the revised office services manual.• Managed and distributed department’s weekly schedule, as well as day to day assignments via email.• Provided end of day report and recap for team records.• Improved departmental communications by encouraging a polite, respectful demeanor to all.• Systematized office supply orders, HVAC requests and event space requests

• Developed communication with clients by serving as liaison between company guests and 360i management. • Acted as point of contact for all department inquiries. • Managed resource inventory for 450+ employees, including order maintenance and distribution of supplies. • Liaised with multiple venues, vendors and other third parties to plan, organize and implement company events.

• Served as point of contact for business partners as well as individual clients. • Maintained and reconciled client payments and paperwork.• Managed Petty Cash Account.• Assisted sales team with product and technical support.• Arranged ticket delivery logistics, resulting in an increase of customer satisfaction by 15%. • Provided telephone support to customers, aiding in inquires and resolving product issues