Daniela Villegas Email & Phone Number

Miami, Fl, Us

Key Biscayne, Florida, United States

- Manage executive agenda, schedules, coordinated meetings, and handled confidential correspondence, ensuring seamless daily operations. Ensure follow up on action items.- Facilitate interior design projects from concept to completion, liaising with clients, vendors, and contractors to ensure timely and successful project delivery.- Attend and oversee with on-site and off-site meetings.- Act as the primary contact for clients, addressing inquiries and scheduling consultations, which enhanced client satisfaction and retention.- Uphold strict confidentiality and discretion in handling sensitive information for HNWI clients.- Oversee office operations, including supply management and maintenance coordination, to support a productive work environment.- Assist with budget tracking, invoice processing, and expense and accounting reporting, maintaining financial accuracy and supporting project budgets.- Lead and manage company events and presentations, contributing to effective client engagement and team cohesion.- Maintain, prepare, and organize project files and contracts, ensuring accuracy and accessibility for efficient project management.- Handle phone calls and emails with professionalism, providing timely and accurate responses to support smooth communication channels.

Miami Lakes, Florida, United States

- Coordinated travel arrangements and created detailed itineraries for executives.- Ensured timely and effective communication between departments.- Provided comprehensive administrative support, including drafting correspondence, preparing documents, and maintaining files and records.- Assisted with financial matters, such as managing accounts with vendors, coordinating bill payments, and maintaining budgets.- Oversaw and managed operations, including scheduling and supervising staff, organizing maintenance and repairs, and coordinating deliveries.- Collaborated with other teams within the company to ensure success and efficient communication.

Miami Lakes, Florida, United States

- Led comprehensive support initiatives across email, chat, and phone channels, resolving complex customer issues and driving significant improvements in satisfaction and retention rates.- Streamlined order management processes, overseeing end-to-end order tracking, returns, and exchanges, resulting in reduction in fulfillment errors and enhanced customer satisfaction.- Leveraged customer feedback and analytics to identify key trends, implementing actionable strategies that increased customer loyalty and influenced product and service enhancements.- Addressed high-impact customer complaints and issues with tailored solutions, successfully preventing recurrence and elevating the overall customer experience.- Delivered in-depth product knowledge and personalized recommendations, driving increase in average order value and ensuring customers made well-informed purchasing decisions.- Spearheaded process improvements and optimized customer service workflows, leading to increase in team efficiency and faster response times.