Daniela Costa Email & Phone Number

Porto, Portugal

Facilitate, support, and manage key people development and change management projects, working closely with stakeholders across the organization to ensure business and operational needs are metEnsure cross-team collaboration and stakeholder management in a structured and efficient mannerEnsure stakeholders have an appropriate understanding of ownership, timelines, resource requirements, risks, and dependenciesPartner with subject matter experts and other key stakeholders to identify the training needs of target audiences against required training timelinesSynthesize technical, leadership, and other complex content to meet audience needsApply instructional design principles to create learning content and assessment materials for new instructor-led and e-learning modules hosted in LMS (Docebo)Facilitate new employee orientationPeople team Knowledge management in internal Kowledge base

Remote

Write and maintain high-quality content Partner with subject matter experts and other key stakeholders to identify target audience training needs against required training timelinesSynthesize technical, leadership, and other complex content, targeted to the needs of the audienceApplying instructional design principles to create learning content and assessment material for new instructor-led and e-learning modules hosted on LMS (Docebo)Facilitation of new hire orientation

Write and maintain high-quality content Partner with subject matter experts and other key stakeholders to identify target audience training needs against required training timelinesSynthesize technical, leadership, and other complex content, targeted to the needs of the audienceApplying instructional design principles to create learning content and assessment material for new instructor-led and e-learning modules hosted on LMS (Docebo)

Writing original, relevant and SEO optimized copy & content for multiple clients across different types of businesses and industries.

Write, edit and proofread content.Formulate a cross-platform content strategy.Manage content across all platforms, including email and social media.Building a following on social media.Track web analytics to ascertain content engagement levels.Work closely with the company’s marketing team to devise online marketing strategies.Brainstorm with team members to develop new ideas.

Porto E Região, Portugal

Conduct Research on the HR and Recruitment industry (combining online sources, interviews, and studies) to produce enhanced content, which includes identifying relevant topics, fact-checking, and analyzing sources to generate informationCreate content strategies that meet the company’s goals. Target content to specific audiences and look for content that is in demand by employing SEO strategiesWrite and edit creative, engaging, and value-based content to attract target audiences, such as blog articles, case studies, and ebooksManage social media channelsDesign blog header images, banners, and infographicsMaintain editorial calendarsManage website contentWork closely with industry influencers to develop partnerships for content and inbound marketing opportunitiesPrepare and develop product release communicationsDevelop communication materials for media, points of sale, and below-the-line activities

Porto

Work with the marketing team to create engaging and value-based content to attract the target audience, in total alignment with the marketing strategy.Research HR and Recruitment industry-related topics (combining online sources, interviews, and studies) and write SEO optimized articles for the skeeled blog.

Porto E Região, Portugal

Review and analyze system specificationsCollaborate with Software Engineers to develop effective strategies and test plansExecute test cases and analyze resultsCreate logs to document testing phases and defectsReport bugs and errors to development teamHelp troubleshoot issuesConduct post-release/ post-implementation testingWork with cross-functional teams to ensure quality throughout the software development lifecycle

Porto

Writing original, relevant and SEO optimized content for multiple clients in different types of businesses and industries.

Responsible for the Training and Quality Control of Inbound and Outbound services. Main duties: Administer and conduct new hire, recurrent and/or specialized trainingSupport trainees throughout new hire process to transition to the floor and beyond to ensure delivery of service excellenceSupervise trainees, provide feedback and coaching, observe and document performance while in the learning and nesting environmentProvide feedback documentation to supervisors upon completion of the new hire process for each new employeeDeliver instructor-led core and unit-specific trainingAssist in analyzing, implementing, and evaluating training manuals, aides, and other training documentsPartner with leadership team for the purpose of closing performance gapsInteract with all customer, employee, and management levelsEnsure classroom logistics, registration, and record keeping for trainees are maintainedProctor post assessments appropriate to training sessions and provide evaluationsMaintain current and full knowledge of company policies and proceduresParticipate in calibration sessions to ensure quality calls

Main duties: Manage outbound teams of call agents Ensure overall team performance and coordinate all job-related activities to ensure agents are successful in their rolesEnsure compliance with departmental policies and proceduresResponsible for developing and maintaining relationships with service customers and other departments within the organization Train and coach staff on topics such as customer service, sales, communication, tools and systems, customer and departmental complaint resolution, and efficient departmental operations

Modelo Continente Seguros - Sonae

Main duties: Create an inspiring and motivating work environment and build a committed team with a strong customer-focused culture to drive high performanceLead, coach, and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence and enhancing the quality of soft skills Create, monitor, and follow up on team action plans in order to reach set goalsProvide operational and functional support to the team

Modelo Continente Seguros

Main duties: Perform various administrative tasks related to auto insurance policy management.Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.Locate/research information using multiple systems/technologies.Document customer inquiries and associated actions; follow up on outstanding items in a timely manner.Learn and maintain a basic understanding of products, procedures, and systems

Specialization, Administration Advisory

University Degree, Journalism And Communication Sciences