Prospecting new clientes and businessDevelopment of news toolsMarketing StrategyClient Relationship

Prospecting new clients and businessDevelopment of new ToolsMarketing StrategyClient Relationship

Seguir las instrucciones y protocolo de trabajo del departamento de Recepción – turno de la nocheAtención al Cliente: check-in / check-out. Atención al cliente en general.Custodiar objetos de valor y dinero depositados. Facilitar y promover comunicación entre los departamentos para el comienzo del dia.Recibir, tramitar y dirigir las reclamaciones de los clientes a los servicios correspondientes. Realización del parte de novedades y consolidar reports del día… Show more Seguir las instrucciones y protocolo de trabajo del departamento de Recepción – turno de la nocheAtención al Cliente: check-in / check-out. Atención al cliente en general.Custodiar objetos de valor y dinero depositados. Facilitar y promover comunicación entre los departamentos para el comienzo del dia.Recibir, tramitar y dirigir las reclamaciones de los clientes a los servicios correspondientes. Realización del parte de novedades y consolidar reports del día anterior.Realizar labores propios de la facturación y cobro. Cierre de caja y night audit. Show less

Prospecting new clients and businessDevelopment of new ToolsClient RelationshipMarketingsupport.com.br

Responsible for the BrandView tool launching in the Brazilian marketProspecting new clients and businessDevelopment of new ToolsClient Relationship

Prospecting new clients and businessResearches with special focus on human behavior, psychoanalytical, anthropological, social behavior, etc.Budget managementDe-briefing post focus group to accelerate the decision making process for the clientDevelopment of new ToolsClient Relationship

Marketing Research Planning and Execution according do Client's Needs

Qualitative Projects management specially within Technological and Financial Areas.Moderation of focus groups for clients such as:Santander, NET, Telefônica, Samsung, Nortel, Motorola,Philip Morris, FEMSA…In depth and explanatories interviews conduction

Exports of build up units to Affiliate Markets – coordination of Ford Brazil Action (Marketing, Engineeringproduction and logistic) to support Importers’ needUpdate and revision of the areas procedures to the auditory process (internal and external – Lloyds)

Coordination and conduction of Business Leadership Seminars. .Planning and conduction of workshops involving all areas in the company aiming current processimprovements as well as definition of new processes to obtain process optimizations resulting in savings of up to 1 mm per year.