• Led the Implementation of SDLC for Software Engineering Team• Defined Technology Application Roadmap for all Cloud based and RESTful API Software Integrationsand Applications• Provided Project and Strategic leadership for high availability applications for internal and VendorManaged software• Managed a team of Software Engineers and Architects providing development opportunities in technicaland non technical areas.• Automated multiple manual processes (Employee Meal card Refills, Stadium Package Scanning, ParkingVoucher and Parking Payments)• Responsible for Enterprise Applications utilizing the following Technologies: MS Dynamics, GCP,Tableau, MS Power Apps, SQL, REST APIs

Lead Technical Product Owner responsible for Technical design, System Integration, Release Management and Technical Innovation working with a cross functional team including Marketing, Operations and Information Multiple Functions within Information Technology. Specific responsibilities include:-Create detailed technical requirements ready for development- Scope Product Requirements for new API Mobile features (Push Notifications, API Design, Systems Integration)-Support the product design, engineering and test engineering teams throughout sprint cycles- Responsible for Technical Requirement Gathering and Analysis for new Feature Functionality-Manage Change Control Process across broader Business and Technology Landscape-Broad Technical Knowledge spanning App Development, Cloud Computing, User Design, Integration and Innovation Projects-Lead Rollouts of new Consumer Facing Mobile Phone Application including version updates and new functionality, acting as a liaison between our external customers and internal client / technology teams-Lead QA efforts for multiple clients on multiple platforms (android, iOS, tablet)- Proficient in technologies such as REST API’s, Push Notification Services, oAuth, JSON, Javascript-Utilization of Best Agile practices through Scrum Alliance Scrum Master certification

The Business Leadership Program (BLP) is a two-year, three-rotation leadership development program aimed at building domain as well as company and industry expertise. BLP incorporates real world experience with cross-functional, customer and community service experiences that not only develop you as a leader, but as a person.Information Technology BLPs may be leading a project, driving a bigger initiative, or writing software, all while collaborating with other functions and senior leaders. They may also work with the regulatory compliance team so you can experience how Synchrony Financial incorporates IT into our business.

- Built POC for Internal Business Service Layer for Deposits Team- Leveraged Pivotal Cloud Foundry (PCF) to deploy microservices- Completed QA and UAT testing for Deposits website on multiple devices (MAC, PC, Tablet, Mobile Phones)

-Project Manager for LiveNX networking monitoring solution-Worked all aspects of LiveNX project including: Vendor Engagement, Product Procurement, Environment Design, Project Build, Testing, Creation of end user Reporting- Created ROI calculator for voice network traffic across all Synchrony sites- Created Diversity Scorecard to compile information on voice traffic information both on the carrier side and at physical Synchrony Site

- Developed and Implemented Asset Management Module within ServiceNow Module- Completed reduction of manual processes by automating Desktop/Laptop computer asset tracking system-Integration of ServiceNow with Splunk for IT rReporting & Monitoring- Led functional Test group for ServiceNow Fuji Upgrade- Created Reactive Reports in ServiceNow for comparison of Asset vs CI discrepancies

Provide Weekly updates on all 30 teams across Major League Baseball, utilizing all available data feeds and reporting Metrics.

- Part of a Project team to Implement SalesForce (SFDC) on a US and Global level- Work with Marketing and Sales departments to understand business needs and current CRM Procedures- Compare current Sibelco SFDC Instance with specifications received- Complete data analysis on US data sources vs Global Data Extracts to work towards a single cohesive platform- Set up Demos with Vendors for additional modules to be added to our SFDC environment- Update Project Documentation as needed

- Provided Technical support for the HR suite of applications-Managed Change Control Process across HR applications- Work with HR application vendor to provide enhancements to application as requested by employees- Automated data upload process to increase efficiency and accuracy- Assisted with projects on other Silk Road Applicatons including GreenLight, OpenHire and RedCarpet

- Audit company website to ensure compliance with Low Price Guarantee Policy.- Update Bottom Line prices on merchandise viewed on company website.

-Worked for 4 months as a temp employee for Homeserve -Created indexed filing system for company documents-Prepared documents for transfer to secure holding facility

- Processed data using the ECM Workflow Process- Reviewed all processed data for accuracy before it is returned to the client- Repaired damaged files in an attempt to extract data- Became proficient with company program Stroz Discover, AUTOpm and others-Manually TIFFED documents and troubleshot other problem documents not automatically able to be processed-Performed QC data checks on all actions performed-Tested new software for effectiveness

- In Charge of running office operations on a daily basis- Generated over $15,000 in revenue from selling of additional services- Promoted from training position after 6 months of employment for strong sales performance- Provided excellent customer service as recognized by customer surveys- Reviewed and analyzed income statements each month- Communicated daily with insurance companies to set up direct bills

• Member of food operations Management Team• Excellent Customer Service Record• Required to work upwards of 70 hours per week• Assigned and oversaw tasks of other employees• Effectively handled client complaints and suggestions