𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤ Building and executing annual business operations strategies to support the region's financial and non-financial objectives, sustain implementing service quality and operations initiatives, and develop a strategic, sustainable plan to deliver high-quality service and grow customer loyalty. ➤ Developing strategies to capture current and future opportunities for the business, devising and maintaining solid commercial relationships with key customers and influential industry consultants through personal contact and staff assignments, and driving innovation and productivity within the service business. ➤ Reviewing P&L and financial reports to monitor sales performance within the region and ensure quarterly goals are met or exceeded, controlling cancellations, participating in bids of large or complex jobs to ensure profitability, and planning operating budgets while continuously monitoring financial performance and reporting results. ➤ Supporting and instilling the concept of continuous improvement of product/service revenue growth, ensuring differentiated customer service from the competition, developing a unified approach to serving customers, and leading negotiations and implementation of agreements related to potential and ongoing contracts. ➤ Providing leadership, coaching, management, motivation, and direction to the team by working with direct reports to ensure that business strategies are aligned within commercialization plans, account-level strategic plans meet or exceed the expected forecast, and overseeing employee recruitment and team development.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜ Achieved a growth of 40% in the maintenance portfolio (from 1860 units to 2600 units) and initiated actions to maintain the gross margin at a respectable level by monitoring cost/expenses properly, especially during the COVID-19 pandemic period.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ➤ Developed and implemented business strategies to achieve the region's quality, safety, sales, installation, and maintenance objectives, reviewed budget, costs, and performance data, and achieved sustained growth and profitability as per business plan while ensuring all guidelines, policies, and procedures were followed. ➤ Led the administrative and operational responsibility for P&L, including field operations, equipment, sales, expenditure, and manpower, and contributed to strategic planning and decision-making at an executive level to develop a sales and business expansion aligned with the organization’s overall vision and its current and long-term business objectives. ➤ Captured and fed Voice-of-Customer throughout the business development process, ensured results within orders, contracts, and profitability, identified risks and opportunities in the customer base, competitors, and market situation, and managed the sales process and performance to achieve sales and profitability targets. ➤ Managed improvements in business processes and contributed to the business goals, developed a consistent brand identity used by all sales employees when making sales presentations and proposals and preparing bids, and created solid footprints to increase market share, sales revenue, driving top line growth, and delivering large deals to clients. 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ➜ Restructured the entire internal manpower set up, especially the new sales department, operations, and accounting which led to an increase in region sales by 20% and enhanced the level of service. ➜ Led an initiative to open a new extension office in Abha (southern region) to assist the market in Abha, Jizan, and Najran more professionally and efficiently. ➜ Selected as the company's representative by MELSA to attend the ten days Global Management Workshop for top talent Executives of Overseas Affiliates in Tokyo, Japan.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ➤ Collected and analyzed market data to produce growth strategies, facilitate a deep understanding of competitive landscapes and portfolio development needs, created and promoted a customer-centric culture in the modernization business while developing an accurate sales forecast and pipeline, and hired, led, evaluated, and developed the modernization team. ➤ Drove the service modernization sales business model to meet sales targets, built strong customer relationships and communication to enhance customer engagement/network, developed individual service strategies to approach potential clients, and supervised all-new modernization processes and employees by providing direction and training. ➤ Developed a profitable growth of new sales, maintenance, modernization, and installation business through promoting TKES products and increasing product loyalty, and developed branch annual business plan, operating budget, and orders budget by delivering an accurate market potential, resource requirements, and cost involved to ensure profitable growth. ➤ Appointed as a subject matter expert in modernization sales strategies, accelerated growth at selective target accounts, enhanced and expanded the maintenance portfolio, coached sales teams in analyzing data for sales planning and market share expansion, and worked with field management on gathering information on the modernization of all equipment. ➤ Understood the current and future opportunities for the modernization business, evaluated the results of modernization activities/contracts and identified recurring problems, and drove the sales and go-to-market actions of new services and solutions in collaboration with other business line stakeholders. 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ➜ Introduced the modernization business concept, which has increased by 100% during my tenure at Thyssen and managed to increase the maintenance portfolio by 35%.

𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜ Initiated the deal with Kleemann Hellas in order for Lift-Tech to be the exclusive distributor of Kleemann in Lebanon, designed, negotiated, and closed contracts for 17 Hotel elevator units in a luxurious area, and organized a booth at Beirut expo to introduce Kleemann products in the market.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤ Assigned to organize continuous business trips mainly to new markets to increase the company's commercial presence abroad and existing customers for tightening our mutual business relations.

𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜ Increased the commercial presence abroad substantially over 10 years after creating a fresh network portfolio of customers and exclusive distributors in Lebanon, Jordan, Syria, Egypt, Tunisia, Algeria, Iran, Kuwait, UAE, Saudi Arabia, Bahrain, Belgium, and France, and introduced flexible and customized solutions that significantly fulfilled customer's needs and satisfaction.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ➤ Completed research in Hydraulic and Traction Elevators, provided customers with flexible solutions according to their needs with a full technical and financial dossier.