• Drive and control the operational aspects for the IOT service in the NOC Romania• Leading the Ericsson IOT NOC operational delivery, financial performance, and customer satisfaction for specific partners.• Handling specific contract delivery performance and stakeholder engagement• Drive operational excellence.• Leading SLA improvement to reach and exceed with the customer expectations and legal requirements.• Driver for NOC escalations and interaction with other Ericsson… Show more • Drive and control the operational aspects for the IOT service in the NOC Romania• Leading the Ericsson IOT NOC operational delivery, financial performance, and customer satisfaction for specific partners.• Handling specific contract delivery performance and stakeholder engagement• Drive operational excellence.• Leading SLA improvement to reach and exceed with the customer expectations and legal requirements.• Driver for NOC escalations and interaction with other Ericsson IOT units• Develop the business as needed or required Show less

Technical support for customers in EU and Middle East.Internal process design / support flowInternal IT support managerManager of Review Services department (team of 12 members on site and telework)Technical Presales consultant including POC deployment and customer training.

Monitoring and improving activity processes for a 24/7 support team of 9 members.Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;Logging remotely to client’s computer and help them solve software issues;Documenting issues that you deal with on a daily basis into the ticketing system;Troubleshooting hardware, software and network related issues;Escalating problems to the next… Show more Monitoring and improving activity processes for a 24/7 support team of 9 members.Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;Logging remotely to client’s computer and help them solve software issues;Documenting issues that you deal with on a daily basis into the ticketing system;Troubleshooting hardware, software and network related issues;Escalating problems to the next level of support when necessary;Help the client with all the necessary information. Show less

Customer support for fixed and mobile Data formajor market business type of customers;Identifying and finding solutions for urgent requests by diagnosing networkproblems and solving them by remote intervention or reporting them to thesecond level of support;Working together with sales department for technical implementation of theterms agreed in client's contracts;Involvement in procedure writing or updating, in company's projectsregarding -improvement of… Show more Customer support for fixed and mobile Data formajor market business type of customers;Identifying and finding solutions for urgent requests by diagnosing networkproblems and solving them by remote intervention or reporting them to thesecond level of support;Working together with sales department for technical implementation of theterms agreed in client's contracts;Involvement in procedure writing or updating, in company's projectsregarding -improvement of services (proving technical point of view). Show less

IT acquisition & implementationInternal technical supportIT Training and monnitoringWebsite designer and maintainer

Linux System administratorTechnical support

- PC assembly & service;- Teaching IT classes - beginner level- Supporting first private ISP in town (dial-up)