Daniel B. Email & Phone Number

Cainta, Ph

Metro Manila

- Providing administrative support to Sales and Marketing initiatives.- Focusing on client renewals, onboarding, and reporting.- Collaborating with GM to ensure process adherence across AUS & NZ.- Working with cross-functional teams (Partnership Development, Operations, Billing, IT) to maintain strong relationships and manage reports.- Developing and managing a partner network to enhance concierge services.- Negotiating agreements, evaluating partner offerings, and overseeing quality control.- Managing partner relationships and recording data in global databases.- Supporting Concierge Consultant training and securing marketing materials.

Philippines

- Manage and execute contractual management services for the Australian and New Zealand business- Report directly to the Head of Business in Australia, collaborating closely to drive strategic objectives- Foster cross-regional collaboration with colleagues in the same capacity in the APMEA region- Serve as the primary point of contact for basic contracting and finance queries from both clients and partners- Adeptly manage Salesforce to ensure that client information in the pipeline is up to date- Manage invoices for clients with regular cadence to streamline the process involved in aging recovery and meet finance KPIs- Actively work with the Aspire Lifestyles team to identify new business development opportunities- Create revenue-generating collaterals and announcements through Partnership Development Management

Makati, National Capital Region, Philippines

- Worked closely with patrons and property managers to ensure booking realizations, and maintained a high rate of completed bookings from check-in to check-out- Managed account portfolio on a hub-wise level- Initiated reconciliation calls month-on-month with patrons to discuss revenue shares per the agreement,- Entertained disputes and adjustments, for verification in close coordination with the finance team- Conducted virtual and/or face-to-face training for hotel staff to ensure GX figures are at par with company standards- Acted as L1 support of patron and hotel staff for any booking or GX-related issues

Philippines

- Managed various projects and activities in the Finance function, ensuring smooth execution, documentation, reporting, and adherence to TATs- Ensured collection of 0-90 days Recon Outstanding amounts, working with Internal stakeholders, updating dashboards, sending hub-wise reports to track progress, and doing timely escalations to align resources to achieve the targets- Managed communication and relationships with external agencies in legal and recovery domains to ensure collections are on track- Project Managed collections from Online Travel Agency partners and Micro-market clients

Makati, National Capital Region, Philippines

- Led the operational efficiency of the business in the hub in every way and explored ways to improve the processes- Took ownership and drove the metrics of customer experience- Rigorously monitored the performance management of the operations and transformation teams- Ran projects in the hub to deliver a superior customer experience- Guided the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time- Engaged with different stakeholders, remote vendors, property owners, and local and central cross-functional teams, to deliver the best operational excellence- Drove initiatives to increase the overall SRNs in the hub- Made key decisions over Offline Demand, Supply, and CX to achieve right balance

Makati, Philippines

- Prepared purchase orders and billing statements for suppliers, airlines, and hotel operators- Issued airline tickets via SABRE GDS- Processed VISA applications for China, Australia, Korea, Japan, USA, and Canada- Arranged Philippine special work permits inbound for company expatriates- Organized group-inclusive tour packages for both inbound and outbound destinations

Pasig, National Capital Region, Philippines

- Supervised and managed the operations department of the company- Attended interdepartmental huddles and monthly management meetings to work closely with other teams to meet quarterly targets and fiscal year goals- Engaged with B2B accounts for platform training and operational troubleshooting

Pasig, National Capital Region, Philippines

- Led the workforce management scheduling and hiring of the operations department- Supervised and conducted regular training and refresher courses for reservations officers, travel counselors, and ticketing agents- Awarded as Leader of the Year 2017

Pasig, National Capital Region, Philippines

- Served as L2 support for urgent concerns, important inquiries, and immediate complaints from hotel guests with existing reservations- Trained newly hired employees under the Philippine hotel reservations team

Pasig, National Capital Region, Philippines

- Attended to guest bookings of domestic and international flights, hotels, and packages through email, phone, and/or in person while maintaining a high level of customer service- Awarded as Employee of the Quarter for January to March 2015- Awarded as Employee of the Year 2015

Makati, National Capital Region, Philippines

- Shift and Inventory Management- Profitability and Sales Building- Security, Safety & Sanitation- People Management and Training