Daniel Baugh Email & Phone Number

Invermere, British Columbia, Canada

I helped to manage a team of Housekeepers, assisting the co-ordinator with shift schedulingQuality checked all rooms prior to guest arrival, ensuring housekeepers maintained high standards of cleanliness and attention to detail before giving the ‘green light’ to central check-in that rooms were ready for guest arrivalKept accurate and up to date health & safety documentation and attended weekly meetings with management

All Saints Library, Manchester

Provided customer facing IT technical support for the library’s student customersHelped to maintain the on-site devices of PC's, laptops, tablets, printers, etc. across four floorsProvided a high standard of customer service, despite unique customer and technical challenges, through clear communication, responsive to feedbackRecorded all work in a help-desk system for co-ordination with colleagues and third layer escalations

Cambridgeshire, United Kingdom

Before returning to study after my internship at GSK, I worked in the IT Operations department of Sealed Air, a US packaging company with a UK base in CambridgeI was rotated between the Networks and Supply Chain Finance teams; for my time in networks, I developed my understanding of networking as a concept and got hands on with the SolarWinds application for network monitoring and reporting.For my time in finance, I used the Excel PowerQuery (Get & Transform) tool to extrapolate/collate data for financial reports, whilst exploring how the current functions of Microsoft SharePoint and Flow could be utilised more effectively by the team.

London, United Kingdom

I undertook a placement year at GlaxoSmithKline's Global HQ in London.The Tech Operations department is responsible for supporting all of GSK's business applications and collaboration tools. I was assigned to the Web Broadcasting/GSK Tube support team where I provided support to end-users from across 150 countries during live web-broadcasts, before pulling viewer metrics reports for post-event distribution to management.My facilitatation of the weekly Comm Cell meeting helped the wider team align to a single set of agile goals and highlighted any individual successes for the period.The most challenging part of my job, however, was taking over the end-user support of GSK Tube; a YouTube like platform for internal video sharing.Testing the new system against the projects functionality and usability requirements was my first task, I recorded any bugs or defects in a shared log. From this, I gained an in-depth knowledge of the system and after the successful launch of the platform, I was made head of support.The job required a high level of technical knowledge, both general and application specific, and constant communication with global users via email, MS Teams, Remedy ticket etc.As my knowledge of the system advanced, I was able to provide expert 2nd line support and contribute regularly to 3rd line meetings.I created, improved and officially documented many different processes for the system which I am particularly proud of.

Innospace, Manchester

Volunteered as an un-paid intern at The Events Structure where I researched and presented suitable CRM System’s options, within budget, to managementSet-up and organised the chosen system to the required specification and documented my progress