Daniel B. Email & Phone Number

United States

Bloomington, Minnesota, United States

Greater Minneapolis-St. Paul Area

Bloomington, Minnesota, United States

Excellent customer experience is the most crucial and relevant marketing tool a business HAS TO develop. It affects every aspect of a business from the guy that smiles and dials all day to the CEO. It dictates if that business will be successful or fail.A surprising gap exists today between what brands believe they deliver and what customers actually experience. Research shows that 81% of consumer brands say they have a holistic view of their customers while only 37% of consumers believe their favorite retailer understands them.I partner with companies to improve their customer experience (CX) and Contact Centers (CC) by changing the way they connect and communicate. Additionally, I assist them in developing and applying strategies that provide proactive customer experience solutions, allowing the company to differentiate from competition.If your organization is looking to evaluate your current-state customer journey, please let me know how I can help. You can contact me at dbaumann@avtex.com or +1 (952) 832-3850

Coon Rapids

Communicate with customers on a daily basis through email, phone, and online resources. Provide excellent service, quote, up sell, and take orders from over 120 customers totaling over $15,000,000 in yearly sales. React quickly and efficiently to provide answers and solutions to problems that arise internally or from customers. Use product knowledge to answer questions that customers might have thus creating a deeper business relationship. Work quickly in SAP to enter quotes and orders and to manage customer inventory. Efficiently use Salesforce to enter customer call logs as well as to see declining customer sales, current customer sales, etc.

Woodville, Wi

Placed purchase orders for raw material and hardware, as well as shop equipment and general office needs. Kept track of inventory to ensure a lean model was runSaved thousands by negotiating prices on raw material Solved supply chain issues and ensured material and other goods arrived on time as scheduled Followed invoices and packing slips from arrival until they were paid Monitored logistics for bottlenecks

Stillwater, Mn

Served tables, bar tended, up-sold to customers, etc.