Dan Brockman Email & Phone Number

Redmond, Washington, Us

• Inspire and ideate with customers about the possibilities technology provides, drive thought leadership in digital transformation, and build strategic partnerships with C-level technology and innovation executives.• Responsible for translating between business and technology, empowering and challenging customers to innovate and digitally transform their work. • This includes deepening industry focus and harnessing collective power from Microsoft and partners.• Play a key role in leading the digital transformation journey, orchestrating technical resources, and owning the relationship with customer CIO/CTO to understand their priorities and success indicators.

Atlanta, Georgia, Us

Envisioned and partnered with the NCR CIO to launch and lead a dedicated and matrixed cross functional Emerging Technology Innovation team. Team drove strategy, evaluation, and recommendations for where and when to use new technologies to add business value and contribute savings.• Established a Community of Practice to advance use of low code and hyper automation for citizen developers; thus allowing the business to build applications faster without relying on an over-committed IT staff• Completed a total of 93 evaluations and recommendations since inception in 2016. Some notable examples are:1. RPA (Robotic Process Automation) – Created a Center of Excellence with a federated governance model and accomplished >4M automated transactions per year since 20182. Customer Success Management- deployed solution for NCR Customer success teams to facilitate improvement of the NCR NPS (Net Promoter Score) 3. Intelligent Virtual Agent (Chat and Voice) – delivered solution for NCR Managed Services call centers to improve customer satisfaction and reduce human labor4. SDWAN – deployed Internet based WAN solution to ~100 locations replacing MPLS5. ID as a Service – deployed cloud based single sign on solution to ~100 Apps and ~45K users to increase security, user productivity, and contributing to reduction in tech debt6. Additionally, Led evaluations of: HyperAutomation, IOT for Managed Services, Network Access Control, Security Automation and Orchestration, Hyper Converged Infrastructure, Unified Collaboration, Cloud Access Security Broker, Cloud Based Web Proxy, Augmented Reality for Customer Service, Contact Center as a service, WIFI Tracking for real estate usage, and multi-cloud networking

Atlanta, Georgia, Us

Directed a matrixed team to create and execute internal use of cloud strategy for NCR. Strategy consisted of the deployment of multiple cloud SaaS applications, deployment of private IaaS (VMware), successful completion of multiple proof of concepts for hybrid /public IaaS (VMware, AWS, Azure). • Additionally, led investigations, evaluations, and implementations for the use of iPaaS (Integration Platform as a Service), and multiple PaaS (Platform as a Service) solutions. Solutions brought flexibility, greater speed of deployment and reduced cost for deployment and lifecycle for business. • Developed and matured solution architectures for technology applications (including new versions of Cloud Management Platform (VMware), Storage, E-mail, Identity Management including 2 factor authentication, Mobile applications, Mobile portal, etc.), leading to a simplified application landscape improvements in business productivity• Led development and deployment for Workday identity management with 2FA, and the mobile application. Allowed the HR function to be more productive (work from anywhere) and secure.

Atlanta, Georgia, Us

Led a dedicated team to develop and drive the enterprise and solution architectures supporting NCR’s service and support applications. • Delivered technical architecture of the Quote to Cash Customer Engagement project including development of RFPs for product selection and Systems Integrator, and delivery of prototypes in accordance with milestone plans. Project created more than $15M in savings.• Brought new solution architectures for 21 enterprise applications including Web Order Tool, and NCR University

Atlanta, Georgia, Us

Managed team of 38 employees and contractors responsible for supporting for life cycle management and ensuring SLA of client infrastructure, tools, and applications. Accountable for productivity and collaboration systems/tools including Personal Computers, Systems Management, Software Asset Management, Security Operations, E-mail Services, File Sharing, Windows Server Solution, Active Directory, Multi-function Printers, Time Service, Out of Band Management, WINS, Terminal Services, Password Management, Reverse Proxy / Forward Proxy, Anonymous FTP.• Delivered numerous projects designed to reduce cost, improve service levels, and increase customer satisfaction; key projects included: E-mail Retention, Virtual Desktop Infrastructure, Mobile Device Management, Office 2010 deployment, Windows Server for Internal Cloud, client DLP deployment, Windows Server 2008 R2 solution SAML2.0, Software Distribution, PC Refresh 4350 (15% over plan), WHQ migration to Duluth GA, Private Key Infrastructure, Windows 7, Windows 8, Exchange 2010• Effectively managed allocated budget, achieved defined SLA’s and met audit compliance (SOX, SAS70) • Led the Cloud Computing Strategy where I built and maintained partnership relations with key vendors including Microsoft, Dell, NetApp, VMWARE, Cisco, Forsythe. This included successful negotiation of contracts/enterprise agreements.

Atlanta, Georgia, Us

Miscellaneous management and single contributor technical positions

Masters Certificate, Project Management

Bachelors Of Science, Systems Analysis