Daniel Beale Email & Phone Number

Holmes Chapel, Gb

Manchester, England, United Kingdom

United Kingdom

As a Digital Engagement Manager, I've enhanced digital capabilities for Business Banking clients, advising on various digital topics including digital marketing, SEO, AI applications, cybersecurity, and operational efficiency. I provide timely insights and support in line with the latest digital innovations.Key responsibilities and achievements include:Educational Content Creation: Led the creation and delivery of high-impact webinars on cybersecurity, digital marketing, and eCommerce for Barclays Business. Collaborated with key agencies like HMRC and ICO to ensure content depth & accuracy. Adapted these resources into eLearning programs for both internal training and Barclays' Digital Wings platform. Developed a mandatory cybersecurity module for all Barclays UK employees, resulting in a significant boost in staff confidence.Cybersecurity & Fraud Awareness: Reviewing and enhancing clients' cybersecurity measures, fraud prevention protocols, and deepening their understanding of the fraud landscape.Digital Advisory & AI: Conducting 1-2-1 virtual consultations, offering advice on digital marketing, website optimisation, social media strategies, SEO, and utilising AI to bolster strategies.Digital Efficiency: Engaging businesses in discussions about digital technology, particularly AI, to improve operational efficiency, saving time and resources.Colleague & Client Engagement: Motivating colleagues to improve their digital engagement, supporting their development, and understanding clients' digital objectives to help meet their goals.SharePoint & Webinar Management: Creating and managing the team's SharePoint page, and an automatic webinar booking system for efficient scheduling.Risk & Stakeholder Management: Ensuring activities comply with regulations and internal policies, and collaborating with team members and key stakeholders.

Gadbrook Park

In my role as High Value End-to-End Transition Manager, I successfully managed a portfolio of high-value and complex clients, driving the migration strategy to ensure a seamless transition experience.Key responsibilities and achievements include:Client Service and Training: Acted as the primary point of reference for clients during their migration to new electronic banking channels, managing objections, and resolving complaints in line with Group procedures. This role required clear and concise communication, and the ability to instill trust and confidence in Barclays Corporate Clients.Product Expertise: Developed deep expertise in the features, benefits, and technical aspects of Barclays.Net. Delivered top-notch product training, identifying opportunities to enhance the client learning experience, ensuring user competence, and minimising the impact on client support helpdesks.Compliance and Risk Management: Continuously adhered to the current practices and procedures, keeping updated with relevant compliance issues affecting the role. Ensured that all activities and duties were carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework, and internal Barclays Policies and Standards.Throughout my tenure, I showcased world-class client service skills, strong written and verbal communication abilities, and an in-depth knowledge of Barclays Corporate's products and services. I've demonstrated my ability to work effectively under pressure to meet and exceed targets, and my strong team orientation, coupled with the ability to work independently when needed.

Northwich

My tenure as Tech Bar Lead was marked with notable accomplishments, including receiving the esteemed National Golden Digital Eagle Award, underscoring my dedication to technological innovation.Further recognition came in 2015 when I was honoured with the 'Digital Hero' award at the Barclays Globes annual ceremony. My ability to envision and drive digital strategies led to the conception of the Digital Council at Gadbrook Park. Recognising the need for cohesive digital practices, I persuaded senior management to establish this council, facilitating monthly meetings to synergise efforts and share best practices across all business areas. This initiative allowed me to take a central role in driving digital excellence.My dedication to digital literacy extended beyond the workplace; I served as a site lead at Radbroke Hall for the Festival of Code event. This involved collaborating with Young Rewired State, liaising with parents, aiding children with their projects, and accompanying them to the finals in Birmingham.Additionally, I trained 80 colleagues to run and mentor at Barclays Code Playground events and organised such events at Gadbrook Park. This hands-on approach allowed me to directly foster digital skillsets within the company.I launched and led 'Lunch & Learn' sessions to upskill colleagues in various digital aspects - from Learning & Development and Social Media to Coding and Health & Fitness. My commitment to these initiatives was driven by the bank's aim of nurturing the 'most digitally savvy workforce in the UK' and underpins my ongoing dedication to digital transformation.

Gabrook Park, Northwich

As a Business Lending Manager, I served as the primary contact for borrowing requests, diligently providing suitable lending solutions from Barclays Business product range. This role enabled me to build trust with our customers, propelling Barclays' 'Go-to' banking ethos.I prided myself on striking a balance between risk-based decisions and our customers' needs, always ensuring fair treatment for all while minimising the risk of financial loss to the bank.My innovative thinking led me to conceive, plan, and implement a chat room to screen inbound telephony handoffs from other bank areas. This approach drastically reduced inappropriate handoffs and cut overall call volumes by 24%.Expanding on this success, I developed a framework for using the same chat software to enhance internal communication within the department. This strategy significantly reduced email traffic by 53% and saved colleagues time in resolving queries.In line with Barclays' commitment to digital proficiency, I planned and delivered training to upskill all colleagues in the bank's digital proposition. I also led initiatives to improve the efficiency of IT issue logging by promoting the use of an intranet-based self-help tool. This empowered colleagues to log their own support tickets, bypassing a help desk with an average wait time of 15 minutes, thus increasing productivity and fostering self-reliance within the team.

Radbroke Hall

As a Senior Support Analyst, my role focused on empowering frontline branch staff to enhance their productivity by offering procedural assistance across a diverse range of Barclays' processes.During periods of low staffing, I safeguarded our world-class customer service levels by eliminating repetition, increasing efficiency, and effectively managing resource planning within a team of 31. This ensured seamless service continuity at all times.I championed compliance across the bank, acting as the leading expert in personal and corporate 'Know Your Customer' Financial Services Authority regulatory requirements. My role involved providing support for colleagues handling intricate, sensitive, and unusual customer demands, further solidifying our reputation for exceptional customer service.Collaboration was a key element of my role. I significantly improved cross-team performance with the Business Intelligence team, fostering a culture of teamwork, enhancing communication, and simplifying processes.My commitment to excellence saw me consistently meeting and exceeding Frontline Procedural Help targets. This was achieved by handling a substantial volume of queries daily, employing my ability to articulate complex information simply and clearly, which enhanced our overall productivity and service quality.

Radbroke Hall, Knutsford

During my tenure as an Onshore Support & Business KYC Analyst, I rapidly addressed challenges and filled knowledge gaps, acting as the go-to contact for all offshore staff.I bridged cultural and linguistic differences to foster and maintain a positive relationship between Barclays and Intelenet Mumbai, showcasing my cross-cultural communication and relationship-building skills.When tasked to create a comprehensive new starter guide for the team under tight deadlines, I demonstrated my ability to meet stringent timelines without sacrificing the quality of my work.In my role, I also coached and provided feedback to both onshore and offshore staff, leveraging these experiences to drive my personal development. My dedication to continuous learning and improvement was key in fostering an environment of growth and productivity.

Mumbai Area, India

In my role as a Subject Matter Expert, I successfully adapted to an unfamiliar work environment in Mumbai, India, demonstrating flexibility and readiness to face any situation. This involved spending three months away from home.My primary task was to train and mentor over 80 offshore staff members who had no prior experience in Barclays or the financial services sector. I collaborated closely with the training team to develop efficient training schedules and accreditation tests, establishing a rigorous yet productive training regime for future trainees.I displayed keen diagnostic skills by identifying faults and implementing corrective action swiftly, contributing to the efficiency and smooth running of our operations.A significant part of my role involved supporting the Offshore Implementation Manager in ensuring a seamless transition of service from onshore to offshore. This role required a high level of resilience and calm, particularly in supporting staff in a live, high-pressure environment, further enhancing my ability to handle stress and maintain productivity under pressure.

Radbroke Hall, Knutsford

As a Senior Support Analyst, I consistently achieved all targets and service level agreements, focusing on building and maintaining exceptional levels of customer service.In an ever-evolving environment, I demonstrated a swift ability to adapt and learn by contributing to all front-line teams, thereby illustrating my flexibility to meet dynamic business needs.To achieve first-line problem resolution, I effectively utilised a HP ServiceCenter knowledge system. This approach not only reduced the number of callbacks but also significantly improved customer satisfaction levels.In addition, I displayed initiative when confronted with unique and unusual customer calls, solving problems at the first point of contact. My problem-solving skills and customer-centric approach played a crucial role in providing immediate resolutions and enhancing the overall customer experience.

Brereton Green, Cheshire

As a Kitchen Manager at The Bears Head (Mitchells & Butlers), I recruited, trained, and supervised over 20 employees in a bustling restaurant with an annual turnover of £1 million.I held full budgetary accountability, efficiently controlling all orders and staffing requirements. Despite the high-pressure environment, I consistently delivered exceptional customer service, upholding the restaurant's excellent reputation in a fiercely competitive industry.My role also entailed ensuring high standards of hygiene and food, as well as adherence to health and safety regulations. I ensured compliance during audits and maintained the highest standards of operation.To efficiently manage resources, I successfully analysed sales trends to forecast business peaks and troughs. This forward-planning approach ensured we had the appropriate staffing levels to meet demand effectively and deliver a seamless customer experience.

Information Technology

Advanced Gnvq, Information Technology

Education record