Lead It Engineer
Current• Lifecycle Management of Apple Products via JAMF Pro/Casper.• Active Directory Integration including Kerberos and SSO.• GPO-Equivalent Policy Enforcement via use of Configuration Profiles and MCX.• Custom Inventory reporting via shell scripting and Extension Attributes.• Custom package creation and shell scripting using Composer, Package Maker and IceBerg.• Cross-Platform integration via use of Citrix, Microsoft Remote Desktop, and Parallels Desktop.• Emergency contact & escalation point for Executive Staff.• Third-Level escalation point for Help Desk & Field Service Support Staff.• Create and maintain KB Articles and Tech Tips for Support Team and End-Users.• Create and maintain OS build and enrollment documentation procedures for Support Team.• Educate and inform Support Staff of new System Management Technologies.• Migrated management of 350+ Macs with Apple Remote Desktop to Casper Suite/JAMF Pro.• Replaced Home Folder Synchronization with CrashPlan Pro/Code 42 for Enterprise Backup.• Reduced CrashPlan/Code 42 Storage by facilitating migration of local Backups to Private Cloud.• Migrated management of 1000+ Macs from local JAMF Pro Server to JAMF Cloud.• Migrated local Software Distribution Point to AWS S3 with CloudFront for Global Distribution.• Replaced PGP Whole Disk Encryption with FileVault 2.• Enabled end user-initiated OS Upgrades, MS Office Upgrades and O365 Migrations via Self Service.• Replaced Mac Imaging by use of Automated Enrollment and DEP/Apple Business Manager Workflows.• Facilitated export of JAMF Pro inventory to ServiceNow via API for Single Pane reporting.• Replaced multiple remote support tools such as JAMF, SCCM, Timbuktu with Bomgar/Beyond Trust.
