Daniel Behan Email & Phone Number

Tarrytown, New York, US

• Lifecycle Management of Apple Products via JAMF Pro/Casper.
• Active Directory Integration including Kerberos and SSO.
• GPO-Equivalent Policy Enforcement via use of Configuration Profiles and MCX.
• Custom Inventory reporting via shell scripting and Extension Attributes.
• Custom package creation and shell scripting using Composer, Package Maker and IceBerg.
• Cross-Platform integration via use of Citrix, Microsoft Remote Desktop, and Parallels Desktop.

• Technical Support Analyst – New York, NY 12/03 -07/06
• Regional multi-platform support for Memorial Sloan Kettering Cancer Center and Pearson Publishing.
• Windows Patch Management via use of SMS and Software installation for Mac OS & Windows.
• Troubleshooting and support for custom clinical applications and advance MS Office support.
• Account administration via Active Directory, Cisco VPN Client.
• Re-image workstations and personal file backup.

• National support for Viacom affiliates: MTV, VH1, Showtime, Nickelodeon and CBS.
• Software installation and configuration of Citrix ICA client, Lotus Notes, Timbuktu and Tivoli.
• Lotus Notes database development of Mac support documents for software, hardware and peripherals.
• Mentor for trainee Help Desk Representatives.
• Assist migration of Viacom Call Center from Fishkill to NYC by training new Support Staff.
• Field Service Hardware and Software Support for Macintosh & Windows Computers.

Croton-On-Hudson, NY, US

• Manage Help Desk Support Team of 8-12 people.
• Serve as liaison between end user and wholesale access providers such as Verizon, Rhythms and CTC.
• Conduct employee performance reviews and evaluations.
• Interview prospective employees.
• Train new & current employees, including new Support Managers.
• Create delineation of Tier 1 & Tier 2 Support including base salary levels.

Master Of Arts In Teaching, Music Education

Bachelors Music, Studio Composition

Music Composition

Aas, Advertising Communications