I have extensive experience handling complaints at both informal and formal levels, as well as through the ombudsman system, for customers across the United Kingdom, South Africa and Spain.Within my role, I manage a range of Complaint Administration tasks, including registering complaints, addressing customer and third-party requests and inquiries, and liaising closely with other departments like claims, customer services, or finances.I have a strong track record of delivering effective… Show more I have extensive experience handling complaints at both informal and formal levels, as well as through the ombudsman system, for customers across the United Kingdom, South Africa and Spain.Within my role, I manage a range of Complaint Administration tasks, including registering complaints, addressing customer and third-party requests and inquiries, and liaising closely with other departments like claims, customer services, or finances.I have a strong track record of delivering effective and efficient complaint resolution, while maintaining a high level of customer service and ensuring compliance with relevant regulations and policies. Show less

I obtained an Internship opportunity at DXC Technology, in the offices at Sant Cugat, Barcelona. I was giving support to the department of 'Consulting and Applications (APPS)', realising reports, Excel spreadsheets, contacting by e-mail, monitoring data and quality, and writing procedures manuals. This job experience allowed me to improve my time management skills, learn how is it to be part of an international company and a team. To be able to be more productive and help more my team and… Show more I obtained an Internship opportunity at DXC Technology, in the offices at Sant Cugat, Barcelona. I was giving support to the department of 'Consulting and Applications (APPS)', realising reports, Excel spreadsheets, contacting by e-mail, monitoring data and quality, and writing procedures manuals. This job experience allowed me to improve my time management skills, learn how is it to be part of an international company and a team. To be able to be more productive and help more my team and the company, I decided to learn to design and code Macros with VBA and the help of a colleague. This way, I could automatise some of my most repetitive tasks and focus on others that were more difficult. I was always looking forward to new challenges and tasks, and in the last months the company put me in charge of a report to improve and meet the client's requirements. The company was very happy with the results and how commited I was until the end to make it work smoothly and perfectly. After 6 months under Hewlett Packard Enterprise, and following the ES-CSC merger into DXC; the business and my team decided to offer me a new internship agreement for another 6 months. When I had been working there for one year, the company and my supervisor asked me to stay for another 6 months. Show less

Within the Quality Office team, my main task was to update the data provided to us monthly by the customer enterprise that contracted with HPE as a consultor and update the different reports.Lately I woukd be given more independency and autonomy on my work, as some projects designed around the team's management to improve its organisation and communications.At the same time I had to document all my work, create standard procediments, and work intensively with Microsoft Excel and… Show more Within the Quality Office team, my main task was to update the data provided to us monthly by the customer enterprise that contracted with HPE as a consultor and update the different reports.Lately I woukd be given more independency and autonomy on my work, as some projects designed around the team's management to improve its organisation and communications.At the same time I had to document all my work, create standard procediments, and work intensively with Microsoft Excel and SharePoint. Show less