Daniel Bernardi

Daniel Bernardi Email and Phone Number

Network Designer @ BT | Technical Designer, Cloud Applications. | SIP | VoIP | Cisco | UCCE | Genesys Cloud | Contact Center | Voice and Data | PABX | IP | Network | Telecommunications | PSTN | CTI | IVR | wRTC @ BT
london, greater london, united kingdom
Daniel Bernardi's Location
São Paulo, São Paulo, Brazil, Brazil
Daniel Bernardi's Contact Details

Daniel Bernardi work email

Daniel Bernardi personal email

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About Daniel Bernardi

I am a Network Designer Specialist at BT, with over 25 years of experience in customer support, focusing on telecommunications and contact center systems. I have multiple certifications from Cisco and Genesys, and I am an expert in designing, implementing, and supporting complex and innovative contact center solutions using VoIP, SIP, and cloud technologies.Some of my main achievements include leading the project to migrate Novartis' legacy Avaya system to Cisco UCCE, enabling new features and enhancing customer service for the global pharmaceutical company. I also participated in the project to implement Genesys Cloud at DHL, replacing the on-premise Avaya system with a scalable and flexible cloud-based platform. I have advanced English and intermediate Spanish skills, and I have a degree in Information Technology from UNIP University. I am passionate about delivering high-quality solutions that meet the needs and expectations of my clients and partners.VOZ E DADOS | SUPORTE TÉCNICO | ANALISTA DE TELECOMUNICAÇÕES | PROJETOS | IMPLANTAÇÃO | EQUIPAMENTOS | ANALISETELEFONIA | VOIP | PABX | CONFIGURAÇÃO | IP | REDE | PROJETOS | AREA COMERCIAL | TIME DE VENDAS | ANALISE | PROPOSTAS COMERCIAIS | CISCO | PRODUTOS E SERVICOS | TI | SUPORTE | PROPOSTAS TECNICAS | SOLUÇÕES | ELABORAÇÃO DE PROPOSTAS

Daniel Bernardi's Current Company Details
BT

Bt

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Network Designer @ BT | Technical Designer, Cloud Applications. | SIP | VoIP | Cisco | UCCE | Genesys Cloud | Contact Center | Voice and Data | PABX | IP | Network | Telecommunications | PSTN | CTI | IVR | wRTC
london, greater london, united kingdom
Website:
bt.com
Employees:
61791
Daniel Bernardi Work Experience Details
  • Bt
    Network Designer Specialist-Cloud Applications
    Bt Oct 2019 - Present
    São Paulo E Região, Brasil
    In this role, I have gained extensive experience in designing and supporting large-scale accounts using Cisco Contact Center solutions, specifically UCCE, as well as Genesys Cloud.
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  • A.Telecom
    Senior Telecom Specialist
    A.Telecom Feb 2001 - Oct 2019
    São Paulo Area, Brazil
    In this role, I have gained extensive experience in designing, installing, and L3 supporting Cisco Contact Center solutions, specifically UCCE and Cisco Call Manager, Cube, Unity and IM. Additionally, I have worked with Cisco security equipment and networking devices, including switches, routers, and wireless systems.
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  • Nortel
    Voice Senior Technical Support
    Nortel 1999 - 2001
    Campinas Area, Brazil
    In this role, I managed the Meridian PBX network across Latin America and oversaw the network infrastructure.
    View

Daniel Bernardi Skills

Voip Avaya Unified Communications Contact Centers Tecnologias Cisco Ip Cisco Technologies Tecnologias Avaya Voz Sobre Ip Tcp/ip Telephony Call Centers Telecommunications Sip Cisco Call Manager Avaya Technologies Centrais De Atendimento Cti Itil Nortel Certified Support Meridian Telepresence Technical Support Call Center Cisco Routers Centros De Contato Ncss Switches Wireless Cisco Asa Microsoft Technologies Sccp Cisco Voip Avaya Ip Telephony Ucce It Hardware Support Cisco Video Avaya Aura Networking Operating Systems Finesse Cvp Cuic Icm Wlc Cs1000 Meraki

Daniel Bernardi Education Details

Frequently Asked Questions about Daniel Bernardi

What company does Daniel Bernardi work for?

Daniel Bernardi works for Bt

What is Daniel Bernardi's role at the current company?

Daniel Bernardi's current role is Network Designer @ BT | Technical Designer, Cloud Applications. | SIP | VoIP | Cisco | UCCE | Genesys Cloud | Contact Center | Voice and Data | PABX | IP | Network | Telecommunications | PSTN | CTI | IVR | wRTC.

What is Daniel Bernardi's email address?

Daniel Bernardi's email address is be****@****oud.com

What is Daniel Bernardi's direct phone number?

Daniel Bernardi's direct phone number is +55119761*****

What schools did Daniel Bernardi attend?

Daniel Bernardi attended Universidade Paulista.

What are some of Daniel Bernardi's interests?

Daniel Bernardi has interest in Science And Technology, Animal Welfare.

What skills is Daniel Bernardi known for?

Daniel Bernardi has skills like Voip, Avaya, Unified Communications, Contact Centers, Tecnologias Cisco, Ip, Cisco Technologies, Tecnologias Avaya, Voz Sobre Ip, Tcp/ip, Telephony, Call Centers.

Who are Daniel Bernardi's colleagues?

Daniel Bernardi's colleagues are Eleanor Scott, Jonathan Landor, Carlo Aglieta, Ádám Fűtő, Jayesh Mistry, Narendra Mistry, Vinothkumar Sankaran.

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