Responsible for the cost management of the transport and warehouse OPEX; Management of the suppliers implementation and performance; continuous improvement focused on internal procedures and customer experience; Leadership over the transport and warehouse teams; technical support to customers and external providers; complaint management related to logistics processes; Monitoring and analysis of internal distribution sector indicators; Key user for carrier integration implementation; Co-responsible for our warehouse relocation.

From 11.2022 to 06.2023 to cover Maternity Leave. Focal point in Brazil for market information and demand planning in Latin America; Responsible for keeping the service level for customers through stock planning (availability, MRP, Safety Stock, and import orders); Responsible for the Marketing Intelligence sessions together with the Marketing and Sales team; Continuous improvement focused on internal procedures and customer experience; Air Freight costs management; and Back Orders management.

Responsible for the cost management of the transport OPEX; Management of the carrier's implementation and performance; continuous improvement focused on internal procedures and customer experience; technical support to customers and external providers; complaint management related to logistics processes; Key user for the development of OTIF in Hilti Brasil.

Responsible for placing and tracking national and international orders in the LATAM area, contacting international agents and customers, monitoring internal and external logistics processes, checking and receiving import and reverse logistics processes, analyzing KPIs, and providing customer solutions.

Responsible for importing motorcycle parts from Asian countries which included import documentation issuance, KPIs reports analysis, contact with national and international suppliers, import license application, providing customer solutions, and purchasing orders.

Samples sending, invoice issuance, assistance, contact with national and international suppliers, car dealer’s assistance, system data update, KPIs reports analysis; documentation analysis.

Contact with embassies and consulates, responsible for the various and complete export process, back-to-back shipment follow-up, experience with drawback procedures, issuing and checking export documents, sending samples, working with the SAP system, and daily contact with customers and factories all over the world.

Receiving potential customers, checking their necessities and provisions to an Exchange experience, checking which school would fit with their profiles, contact schools, financial area assistance.